Khoros Communities Review
March 12, 2020

Khoros Communities Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Khoros Communities (Formerly Spredfast + Lithium)

Currently we are using Khoros Communities within our Customer Organization to assist end users in their search for product education, training, support and best practices from others using the tool and from within our organization.

Pros

  • The Khoros Communities platform has an incredible ability to scale quickly.
  • The platform is highly customizable for a unique user experience (with development expertise).
  • The Analytics provided by the platform both natively and through APIs are incredibly powerful for data driven decisions.

Cons

  • The Admin UI has not been updated in over 10 years and begs attention for a better user experience.
  • The ability to scale is both a blessing and a curse, as the granularity and complexity of things like permissions can be very difficult to manage.
  • Also, the customizability is both great and not great as there's limited changes one can make OOTB without development assistance, despite the 'feeling' that it can be drag and drop.
  • We've seen an incredibly increase in overall member posting since migration.
  • The exact ROI/impact is a bit early to tell.
It's very powerful if you know how to make it work for you - but again, this often requires development work.
Only during our implementation phase, which was a positive experience.
Can't yet speak to this as we're still in very early stages.
  • Access to learning and training resources (e.g. product coaching)
We've been working on an analytics dashboard to share activity across the organization. I also find it odd that I'm required to pick one of the four answers above, when none are really accurate.
Too soon to tell, we do not yet have an ambassador program up and running.
Khoros Communities is very well suited for organizations that are willing to invest in the product itself and in the team to support it. The platform has immense power, but requires resources and skills to be truly put to its best use. This is not a set it and forget it product, but rather truly a platform - which is only as good as those who actively manage it. For that reason Khoros Communities is often best suited for large enterprises or smaller organizations that truly believe in the power of community to support their business goals.

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