Khoros Communities: Building Engaging Online Spaces for Connection and Collaboration
Khoros Communities offers a platform for building and managing online communities, where we, as an organization, can create a space for …
Overview
What is Khoros Communities?
Lithium Community is a fully-featured community platform and is focused on the needs of marketers. Lithium most often competes with Jive Team Collaboration and Get Satisfaction.
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What is Khoros Communities?
Lithium Community is a fully-featured community platform and is focused on the needs of marketers. Lithium most often competes with Jive Team Collaboration and Get Satisfaction.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://khoros.com/platform/communities…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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What is Khoros Communities?
Khoros Communities enable organizations to host a space where people find answers, develop expertise, share experiences, and build a brand.
The vendor states that Khoros powers over 400 of the world’s most recognized brands, and boasts 20+ years of experience, the most robust feature set, enterprise scale and security, and a dedicated services teams who aim to ensure a brand's community will reduce support costs, delight customers, and grow business.
They state Khoros Communities key benefits are to:
Attract more visitors & build trust
- Be easier to find & provide peer validation by hosting authentic conversations on your digital property. The average Khoros community gets 74% of traffic from public search and converts visitors at a higher rate than static websites.
Accelerate resolution to delight customers while reducing costs
- Create a hub for your customers to connect with experts, learn, and get answers to their questions at any time, in any region. The vendor says users can deflect at least 10% of calls that would otherwise go to the customer service call center.
Innovate faster with constant customer feedback
- Iterate rapidly and uncover new ideas from a dedicated pool of domain experts who are invested in your success.
Deliver expert community management
- Nurture large, engaging communities with the most advanced moderation tools, content management, analytics, and expertise that provide quantifiable business value through customer acquisition, retention, and growth.
Khoros Communities Features
- Supported: Forums
- Supported: Ability to verify solutions
- Supported: Ideas
- Supported: Question and Answer
- Supported: Contests
- Supported: Blogs
- Supported: Knowledge Bases
- Supported: Enhanced Moderation Tools
- Supported: Fully Customizable
- Supported: Sophisticated Ranking and Incentivization
- Supported: Native Mobile Support (Responsive UI)
- Supported: Multiple user permission levels
- Supported: Easy to use REST API
- Supported: Spam prevention
- Supported: SSO integration
- Supported: Groups
- Supported: Content Syndication
- Supported: Support for multiple languages
- Supported: Support for multiple instances
- Supported: Rich media support
- Supported: Promoted search results
- Supported: Federated search
- Supported: Historical and Real Time Analytics and Shareable dashboards
- Supported: Notifications and personalization
Khoros Communities Screenshots
Khoros Communities Videos
Khoros Communities Integrations
- SAP CRM discontinued
- Adobe Analytics
- Salesforce Sales Cloud
- Salesforce Marketing Cloud
- Adobe Marketo
- Salesforce Customer 360
- Microsoft Dynamics
Khoros Communities Competitors
Khoros Communities Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Security |
Khoros Communities Downloadables
Frequently Asked Questions
Lithium Community is a fully-featured community platform and is focused on the needs of marketers. Lithium most often competes with Jive Team Collaboration and Get Satisfaction.
Higher Logic Thrive, Gainsight Digital Hub, and Higher Logic Vanilla are common alternatives for Khoros Communities.
Reviewers rate Product Scalability highest, with a score of 8.4.
The most common users of Khoros Communities are from Enterprises (1,001+ employees).
Khoros Communities Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 0% |
| Mid-Size Companies (51-500 employees) | 10% |
| Enterprises (more than 500 employees) | 90% |
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Reviews and Ratings
(162)Attribute Ratings
Reviews
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January 02, 2024
Khoros Communities: Building Engaging Online Spaces for Connection and Collaboration
Working with Khoros Support has been really helpful for us in reaching our community goals. They've been there to guide us on strategies to grow our community, analyzing data to help us make smart decisions, and even making our community platform look and feel just the way we want. Whenever we've faced technical hiccups, they've been quick to sort things out, keeping our community running smoothly. The support team also shares tips and updates, making sure we're up-to-date and using all the features effectively. It's like having a helpful partner to make sure our community is the best it can be.
December 17, 2023
Tools that help grow and increase sales.
Khoros Support directly helps our company to handle messages and requests from clients and partners with a professional and personalized response, this helps our professional growth and increase the number of memberships, we clearly use Khoros Support with the objective of growth and reduction of expensive in personalized technical support and we believe that it is the best decision in accordance with our growth objectives.
December 12, 2023
User interaction tool
Self-education of the users without the requirements of the support in some of the cases.
December 12, 2023
Khoros Communities Platform That Actually Works!!
Product Feedback Get insightful consumer feedback to help shape future products to meet growing needs. Businesses could succeed by utilizing the Khoros community as a strategic tool, which educates consumers and facilitates meaningful discussions.
December 08, 2023
From a user standpoint
I do not think I have used the Khoros Support option for our goals. If so, it was not used by me individually.
December 07, 2023
Best for Business Connectivity and Scalability
Collaborating with Professional or Strategic Services accelerates growth, aligns strategy, and ensures smooth deployment for community goals.
December 07, 2023
Khoros Community for ultimate solution
as mentioned we are currently using khoros community application subscriptions for our daily uses.we have engaged various team like dev,testing,application support team to make it work more user friendly.
December 06, 2023
A robust and mature community platform
Khoros Communities tackles is improving customer engagement. By providing a dedicated platform for our customers to connect, collaborate, and share their experiences, we have created a vibrant community where they can interact with each other and with our brand. This fosters a sense of belonging and loyalty, ultimately leading to increased customer satisfaction and retention
Through collaboration with Khoros Support, my organization engaged in strategic planning sessions to define and refine community development goals. This involved setting milestones, establishing key performance indicators, and creating a roadmap for ongoing success.
Benefit from Khoros Support's technical expertise in resolving platform-related issues. Timely and effective support ensures the smooth operation of the community, minimizing disruptions and enhancing the user experience.
Workshops on community best practices, platform utilization, and advanced features, contributing to the overall success of the community.
Benefit from Khoros Support's technical expertise in resolving platform-related issues. Timely and effective support ensures the smooth operation of the community, minimizing disruptions and enhancing the user experience.
Workshops on community best practices, platform utilization, and advanced features, contributing to the overall success of the community.
December 05, 2023
A fantastic tool for expanding communities.
Khoros Support always responds and checks in after an issue. Our customer success account manager collaborates with Khoros support. When we required help with platform technicalities or adding functionality, we called Khoros support.
December 05, 2023
Khoros Communities Helped Us Level Up Our Stagnant Community
We were quite fortunate in the fact that we have managed to reach our initial goals with the basic features alone. While we did not engage in any of the professional services, and it did indeed have a bit of a learning curve, Khoros Communities had a big enough community that we managed to increase our user interactions by a decent amount. However, we are aware of the many advantages of the professional services, and fully intend to use these when we reach the final stages of development.
July 21, 2023
Communities Developer Review
yes khoros support always helped us achieve our goals
July 18, 2023
Khoros end user review.
We have been able to better track customer metrics and gage when and where an issue may occur. This also gives us direct feedback from our customer base without the need for many surveys to be sent out.
July 18, 2023
A complete look at a customer's journey.
I don't deal with Khoros Support directly.
Score 8 out of 10
Vetted Review
Verified User
we have used analytics to find the intent of customer and help them to find the faster resolution through digital channels.
July 18, 2023
Trusted Community Platform to build your Community
Score 8 out of 10
Vetted Review
Verified User
Khoros Communities tackles is improving customer engagement. By providing a dedicated platform for our customers to connect, collaborate, and share their experiences, we have created a vibrant community where they can interact with each other and with our brand. This fosters a sense of belonging and loyalty, ultimately leading to increased customer satisfaction and retention
Score 10 out of 10
Vetted Review
Verified User
This is not information that I have been privy to in my role
July 18, 2023
A robust and mature community platform
We are using Khoros support when we had technical issues with the platform, of when we wanted to activate a new feature. We are also using the Professional Services team for more complex tasks and features.
July 18, 2023
Khoros Communities
We took the support of Khoros PS team in the start, while onboarding. Khoros support has helped us report and get bugs fixed to ensure quality assurance to our customer's experience
July 17, 2023
Great product for growing communities
Indeed, we work regularly with Khoros support and with our customer success account manager. The advices are most of the time well aligned with our strategy and vision.
July 14, 2023
Khoros Communities Know-how
We have had an awesome experience with Khoros Support, they have prompt resolutions to all our problems and will even take follow-ups. They even add features and align future updates as we request them to.
July 14, 2023
Khoros community is one-stop shop for our customers
I'm sure my organization did. I just wasn't part of this.
July 13, 2023
Customer experience with Khoros Communities
We previously used a competitor and found that the customer care escalations with Khoros were more intuitive with more robust reporting capabilities. Additionally, Khoros made more sense from a cost perspective for what it is able to accomplish, versus some of its major competitors. The workflow build was much more appropriate for our business as well.
July 12, 2023
The heartbeat of Qlik
We have engaged with professional services on many projects and have a good relationship with our account team, customer experience, and TAM. We do have a lot of customizations as well in working with professional services and a Khoros Partner Grazitti which is key for us.
Since 2012, the helps of CSM is good. Very little utilisation of professional services except at the beginning: very helpful & fast but it costs a lot.