Khoros Communities

Formerly Spredfast + Lithium

Khoros Communities is software to build an enterprise-class online community and scale engagement. Organizations can host a vibrant space where customers can find answers, develop expertise, share experiences, and connect with their brand.

Khoros states they have built and launched over 1,500 brand communities for some of the world’s most recognized brands. With 25+ years of experience, they boast a robust set of customer interaction styles, tools to empower employees to interact and moderate at scale, a platform built for enterprise integration and security, and a dedicated services organization.

Key benefits include:

Expert community management

Nurture large, engaging communities with advanced moderation tools, content management, analytics, and expertise that provide quantifiable business value through customer acquisition, retention, and growth.

Reduced costs by deflecting support calls

Communities deflect expensive calls and boost self-service by creating a central place for customers to ask questions, access knowledge, and get tips from peers and the brand. This one-to many approach can uncover and resolve issues faster.

Boosts loyalty and retention by enhancing the post-sales experience

Customers stay loyal to brands that listen, engage, and care. Communities can be used to foster customer dialogue, and monitor for trends, insights, and problems to fix. Collecting ideas or feedback through the community closes the loop on solutions. Unify knowledge bases, peer tips, training, and other resources that drive adoption, usage, and value.

Drives organic growth

Peer opinion can greatly influence a target audience. A community that connects peers also fuels user-generated content and produces on-demand insights for new products, services, and market ideas. Users can also find, engage, and reward champions who spread positive word-of-mouth. Peer validation can support upsell and cross-sell motions.