Khoros Communities: Building Engaging Online Spaces for Connection and Collaboration
Khoros Communities offers a platform for building and managing online communities, where we, as an organization, can create a space for …
Overview
What is Khoros Communities?
Lithium Community is a fully-featured community platform and is focused on the needs of marketers. Lithium most often competes with Jive Team Collaboration and Get Satisfaction.
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What is Khoros Communities?
Lithium Community is a fully-featured community platform and is focused on the needs of marketers. Lithium most often competes with Jive Team Collaboration and Get Satisfaction.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://khoros.com/platform/communities…
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- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Khoros Communities?
Khoros Communities enable organizations to host a space where people find answers, develop expertise, share experiences, and build a brand.
The vendor states that Khoros powers over 400 of the world’s most recognized brands, and boasts 20+ years of experience, the most robust feature set, enterprise scale and security, and a dedicated services teams who aim to ensure a brand's community will reduce support costs, delight customers, and grow business.
They state Khoros Communities key benefits are to:
Attract more visitors & build trust
- Be easier to find & provide peer validation by hosting authentic conversations on your digital property. The average Khoros community gets 74% of traffic from public search and converts visitors at a higher rate than static websites.
Accelerate resolution to delight customers while reducing costs
- Create a hub for your customers to connect with experts, learn, and get answers to their questions at any time, in any region. The vendor says users can deflect at least 10% of calls that would otherwise go to the customer service call center.
Innovate faster with constant customer feedback
- Iterate rapidly and uncover new ideas from a dedicated pool of domain experts who are invested in your success.
Deliver expert community management
- Nurture large, engaging communities with the most advanced moderation tools, content management, analytics, and expertise that provide quantifiable business value through customer acquisition, retention, and growth.
Khoros Communities Features
- Supported: Forums
- Supported: Ability to verify solutions
- Supported: Ideas
- Supported: Question and Answer
- Supported: Contests
- Supported: Blogs
- Supported: Knowledge Bases
- Supported: Enhanced Moderation Tools
- Supported: Fully Customizable
- Supported: Sophisticated Ranking and Incentivization
- Supported: Native Mobile Support (Responsive UI)
- Supported: Multiple user permission levels
- Supported: Easy to use REST API
- Supported: Spam prevention
- Supported: SSO integration
- Supported: Groups
- Supported: Content Syndication
- Supported: Support for multiple languages
- Supported: Support for multiple instances
- Supported: Rich media support
- Supported: Promoted search results
- Supported: Federated search
- Supported: Historical and Real Time Analytics and Shareable dashboards
- Supported: Notifications and personalization
Khoros Communities Screenshots
Khoros Communities Videos
Khoros Communities Integrations
- SAP CRM discontinued
- Adobe Analytics
- Salesforce Sales Cloud
- Salesforce Marketing Cloud
- Adobe Marketo
- Salesforce Customer 360
- Microsoft Dynamics
Khoros Communities Competitors
Khoros Communities Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Security |
Khoros Communities Downloadables
Frequently Asked Questions
Lithium Community is a fully-featured community platform and is focused on the needs of marketers. Lithium most often competes with Jive Team Collaboration and Get Satisfaction.
Higher Logic Thrive, Gainsight Digital Hub, and Higher Logic Vanilla are common alternatives for Khoros Communities.
Reviewers rate Product Scalability highest, with a score of 8.4.
The most common users of Khoros Communities are from Enterprises (1,001+ employees).
Khoros Communities Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 0% |
| Mid-Size Companies (51-500 employees) | 10% |
| Enterprises (more than 500 employees) | 90% |
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Reviews
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January 02, 2024
Khoros Communities: Building Engaging Online Spaces for Connection and Collaboration
In the context of Indian users, Khoros Communities' gamification features emerge as pivotal in enhancing customer engagement and satisfaction. With the introduction of badges, points, and leaderboards, users are incentivized to actively participate, share valuable insights, and attain recognition within the community. This sense of accomplishment contributes to an enriched customer experience, fostering positivity. The gamification elements also prove instrumental in driving a strong Super User program, allowing for the acknowledgment and rewarding of proactive community members. Additionally, the competitive spirit introduced through leaderboards resonates well with the Indian audience, encouraging friendly interactions and contributing to the vibrant community culture. In essence, Khoros Communities' gamification features not only motivate desired behaviors but also stimulate knowledge-sharing, loyalty, and community growth in the Indian context.
December 17, 2023
Tools that help grow and increase sales.
As I mentioned previously, the impact on their tools has been that they have managed to get our company to establish new parameters that allow exponential growth according to the number of sales and growth in the community, if it has allowed the creation of superusers without major inconvenience and this is very pleasant for our future changes for mutual benefit and nourishes client and company.
December 12, 2023
User interaction tool
Defiantly, it increase user feedback on the activities.
December 12, 2023
Khoros Communities Platform That Actually Works!!
Ways in which gamification components of Khoros communities impact super user efforts and customer fulfillment and engagement. The quality of the user base and the way these features are put into practice can impact their usefulness.
December 08, 2023
From a user standpoint
The impact Khoros Communities’s gamification features had on customer engagement and satisfaction is that the application of typical elements of "game playing" has encouraged engagement with certain polls/activities we implement. It has helped more engagement from our customers and in return given us a stronger user program to utilize.
December 07, 2023
Best for Business Connectivity and Scalability
The game-like features in Khoros Communities have really amped up how engaged and satisfied our customers are. It's like a boost for our Super User program, inspiring users to actively join in and contribute more within our community.
December 07, 2023
Khoros Community for ultimate solution
not yet but we are in discussions to do it
December 06, 2023
A robust and mature community platform
The Impact of gamification is very high at the moment, We will see how it goes with the current OOTB features.
Khoros Communities' gamification features have significantly enhanced customer engagement and satisfaction by incentivizing active participation, recognizing and motivating Super Users, fostering collaboration, and creating a positive and enjoyable community experience. This has led to a dynamic and vibrant community environment, increased Super User contributions, and overall growth and success of the community.
December 05, 2023
A fantastic tool for expanding communities.
Community activity involvement has increased. Players become more engaged when they may climb the ranks and earn points for their participation. The super user application is working great. While rising in the leaderboard ranks validates our top users, we haven't altered it to match our needs. Thus, customer service can be more flexible and ongoing.
December 05, 2023
Khoros Communities Helped Us Level Up Our Stagnant Community
Its no secret that the introduction of gamification elements has always incentivized active participation within a community. While there was room for improvement, we believe Khoros Communities has built a rather optimal model, where users earn points for contributing, answering questions, and engaging in discussions. What was surprising was that it also drove our team to be more active and passionate with their interactions. This really reflected the spirit of our game, where every action is rewarded.
July 21, 2023
Communities Developer Review
Yes, these enabled us to run a stronger Super User program or customer engagement and satisfaction
July 18, 2023
Khoros end user review.
We have not seen any for our communities.
July 18, 2023
A complete look at a customer's journey.
I'm not involved in this aspect. However, based on some things I've seen in the forums, there are specific users that are rising to the top of the user base, and at the very least, it provides a positive feeling knowing we are garnering a community that is looking out for each other.
Score 8 out of 10
Vetted Review
Verified User
not sure
July 18, 2023
Trusted Community Platform to build your Community
Score 8 out of 10
Vetted Review
Verified User
The Impact of gamification is very high at the moment, We are in progress to lauch our super user program. We will see how it goes with the current OOTB features.
Score 10 out of 10
Vetted Review
Verified User
Khorus allows us to connect with people faster, while tracking communication via various social methods and linking them to the same customer, allowing more flexible and continuous customer service, this reduces customer frustration and leads to higher customer satisfaction and less customer turn around.
July 18, 2023
A robust and mature community platform
We find that ranks and Badges are a good tool to stimulate user participation.
July 18, 2023
Khoros Communities
There seems to be potential. Our super users get easy validation of moving up the ranks on the leaderboard but we have not customized it to Saviynt specifications yet.
July 17, 2023
Great product for growing communities
Our super user program is currently working really well. Their commitment is excellent. They alone represent 40% of the messages generated and there are not even 10 of them. To give you an idea, we have over 200,000 messages each year.
July 14, 2023
Khoros Communities Know-how
It certainly increases the overall engagement in community. People engage more as they get more points for more engagement and get increasing ranks and even turn up top on leaderboards.
July 14, 2023
Khoros community is one-stop shop for our customers
I haven't tried these features
July 12, 2023
The heartbeat of Qlik
We haven't really had a chance to focus as we would like on gamification but hope to be able to do more in 2022.
We use it since the beginning, so it's hard to think that we could do without.
It is our main "engine" to rule the communities and its members and to pilot our "Top members programs"
It is our main "engine" to rule the communities and its members and to pilot our "Top members programs"
July 11, 2023
Best Platform for Communities
Yes, we used the gamification feature and it is one of the most used features in the community with user-level Ranks, Badges.