Item: Kissflow
Rating: 5
Author: Alan Gadbois

Use Cases and Deployment Scope

It was being used to organize tasks and in new hire processes.

Pros and Cons

Clean interface
Good support
Customization

Slow
Clunky at times
Mobile app

Return on Investment

Turned all of the steps of a single process into individual processes
Slow interface at times when doing multiple processes at the same time

Alternatives Considered

Zendesk

Using Zendesk as our process form as it goes through tickets.

Other Software Used

Zendesk

Likelihood to Recommend

It was good in general workflow, but it fell behind on unique processes as the customization on it was good but not quite good enough to get us where we needed to be.

Its an ok product but an extra step in a lot of processes for an IT help desk

Overall Satisfaction with KiSSFLOW