Its an ok product but an extra step in a lot of processes for an IT help desk
January 30, 2019

Its an ok product but an extra step in a lot of processes for an IT help desk

Alan Gadbois | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with KiSSFLOW

It was being used to organize tasks and in new hire processes.

Pros

  • Clean interface
  • Good support
  • Customization

Cons

  • Slow
  • Clunky at times
  • Mobile app
  • Turned all of the steps of a single process into individual processes
  • Slow interface at times when doing multiple processes at the same time
Using Zendesk as our process form as it goes through tickets.
It was good in general workflow, but it fell behind on unique processes as the customization on it was good but not quite good enough to get us where we needed to be.

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