I appreciate the automatic email notifications when it is your turn to complete a task. This keeps everyone on track.
I appreciate being able to "reassign" a task as well--leaving flexibility for some folks to cover for others when needed.
I appreciate the personal check-ins from our rep, asking how things are going. That makes me feel like someone is paying attention and wants me to be happy with the product.
I would like to see the option of having two different people assigned to a task, and whoever gets to it first can accomplish it instead of an administrator having to reassign in some cases.
It would be nice if a comprehensive record (spreadsheet?) could be kept, capturing and codifying the data input into KiSSFLOW forms along each sequence of tasks.
You can design your own workflow by determining what information is required, who a ticket routes to, and who gives final approval.
Interact with other involved parties, easily answering questions and delivering feedback throughout the entire process.
Access your complete ticket history. If there's a file that you need from a past ticket (that perhaps you can't find on your own desktop) it's easy to find in KiSSFLOW.
KiSSFLOW functions completely adequately, but I have fairly high expectations when it comes to software. In terms of interface and user-friendliness, it's somewhat average.
They know what they are. You aren't going to get a Workflow program that also wants to be a CRM. You will get the equivalent of an electronic assistant going from station to station, taking care of business and giving you the end result.
Paper. It reduces the amount of paper needed for menial tasks tremendously. You can automate an entire process. As an educational institution, you may still need paper copies, but you aren't waiting for John Doe to sign Line 3, then Jane Doe to initial, and so on and so on with a paper form.
Tracking. If you need to know where things are in the process, the fact that this program is dedicated to workflow makes it incredibly easy to identify where people are in the sales flow.
Customer appreciation. When your workflow is stronger, faster, and better, the customers feel it. They feel like you are right there with them and getting things moving.
Learning. If you are coming from a 100% paper process and have employees who know nothing more, then there is definitely a learning curve. You will need to bring someone in to help you train employees on the core concept of the change (the "Why are we doing this" questions). KiSSFLOW does have support, but this is more getting down to the details in your own work environment.
Visual learners will love it, but not non-visual. If you are an accountant, and your brain works like an accountant, then this program will be difficult to learn. It is very visual, and I have seen more success with visual learners than any others.
Bugs. A few years ago, there were a lot of bugs. There are not that many anymore. This is to be expected with any program, so if you are training an impatient staff who doesn't do well with error messages, you will want to be sure to pad the training sessions. I have not seen error messages in a long time; however, the nature of the beast is that you won't see one until you actually find one...
Ease of Use: It's easier to use and see workflow tasks that are assigned to you, workflows that you've participated in, or workflows that are pending other peoples approvals. From a development side, it's easy to pick up and begin creating processes if you know Excel formulation, which is easily researched as well.
Ease of Access: Since KiSSFLOW is hosted in the cloud, you can access the site from any internet connected device. All you have to do is sign in with your account, as opposed to needing to be on the network to access like our previous system.
The App: This is a feature we really hope to get a lot of use out of. With the way our business is structured, there are a lot of Regional positions that are always on the go. Because our current system requires a user to be on the network to access, this makes it hard for these roles to respond to tasks, causing bottlenecks. With an app available, along with push notifications, we can keep these tasks responses on pace with the associates required in that task.
Workflow Design: There isn't a copy/paste function when creating the workflow, and you can't move a workflow task between parallel branches. This becomes a pain point when an item has 98% of what you need, but you can't copy it and place it in another branch to make the last tweaks. Instead, it needs to be completely recreated
Interface: While I like the current design features, which make it easy for an end-user to find their tasks and items, it would be nice to also have some flexibility within the platform. Things like being able to groups apps under a category or tailoring the look and feel of the page a little more would be a welcome addition.
The reporting could use some improvement. The actual reports are OK, it is access to the reports that is the problem. This is related to the permission schema. It really just has user, admin, and nothing in-between. There really needs to be something like report admin or something. Excel exports for data are needed as well.
The user workflow selection UI is not the best. There is a big red + sign in the lower right of the browser window that is not labeled. That is not clear. Also the selection list is just a pop-up window, it really should be a full page.
The mobile app does not have all the features that the browser version has, especially admin tools.
We had been looking for a way to streamline an approval process for expenditures and found this company. Over the last few years, this tool has made our workflow seamless.
The support team from KiSSFLOW is also first rate. They respond very quickly to questions or concerns if or when they arise. We have been online with this service for several years with little problems.
The tool is extremely powerful and easy to customize. In the past, they helped us set up our first few forms too.
There are very few cons to using this software. In the early days, Google integration was problematic due to permissions. We contacted them and they customized and improved the file upload tool.
According to the vendor, Kissflow is a cloud-based business process management and workflow management software that enables business users to create an unlimited number of automated business applications with a smart, intuitive and easy-to-use interface.
The vendor’s value proposition is that Kissflow is designed in such a way that it makes it easy even for non-technical people to create applications as per their requirements, in just 15 minutes. The vendor says this is made possible because Kissflow does not demand coding or complex mapping.
The vendor has 10,000+ customers across 121 countries. Kissflow comes with more than 50 ready-to-use applications. It is also deeply integrated with Google Apps.
This solution is rated #1 on the Google Apps Marketplace.
Kissflow helps you to automate your day to day process within minutes. It is #1 Workflow and Business Process Management (BPM) software and is used by over 10,000 customers across 121 countries.
Kissflow Integrations
Zapier, Google Apps, Office 365, ReST APIs, Web Hooks, Salesforce