Very satisfied with KnowBe4 security awareness and phishing platform
November 05, 2019

Very satisfied with KnowBe4 security awareness and phishing platform

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4

User management is handled via ActiveDirectory integration. Works very well and is fully automated and hands off.
KnowBe4 is a critical component of our organization's security awareness program. Each new hire is required to complete a comprehensive KnowBe4 training course and acknowledge receipt of the organization's security policy.

All employees receive monthly phishing tests, as well as brief training modules to keep security awareness top of mind. Those that fail the phishing test are automatically enrolled in a supplementary training module.
  • Excellent baseline testing to establish the organization's phish prone numbers.
  • Easy to set up training and phishing programs.
  • Well thought out integration between phishing and training -- allows users to immediately know when they failed a phishing test and also why.
  • Reporting modules need better analysis and statistics
  • KnowBe4 makes it easy to manage security awareness training and phish testing to meet regulatory requirements.
  • Reporting on the month over month phish prone numbers gives executive management insight into the challenges implementing and maintaining security across the organization.
  • Updated/fresh content keeps the messaging relevant.
Support calls are handled quickly and routed to an expert who resolved my problems or demonstrated alternate ways to get the results. In the case where there was no workaround, the support team added the feature to the queue for product enhancement.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 Security Awareness Training go as expected?

Yes

Would you buy KnowBe4 Security Awareness Training again?

Yes

Fresh content keeps the training relevant and allows for different types of training -- monthly brief training sessions versus annual or semi-annual longer training courses. User reviews show that they prefer the brief animated security videos over the 5 or 15 minute training videos.
As mentioned in a prior question, the reporting and metrics component of KnowBe4 needs to be improved as the canned reports are not as flexible as a more free-form analytics package. However, the phish prone number is the most relevant metric for our organization.
The product has performed beyond expectations and has become the key component in our security awareness program. Integration with Active Directory and auto enrolling training campaigns makes it easy for one person to run the entire training and phishing program for the entire organization (~2000 users).