KnowBe4: A strong learning management system with good content and controls.
March 04, 2020

KnowBe4: A strong learning management system with good content and controls.

Brian Freeman | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 Security Awareness Training

We fully synchronize our users from Active Directory and create multiple dynamic and a few static groups for assignments of material. This allows terminated employees to automatically be disabled or create and assign new material without involving a person administering KnowBe4.
We use KnowBe4 Security Awareness Training for deploying course work across the entire organization for topics from HIPAA training to harassment, security, and phishing training. We deploy corporate policies and leverage regular phishing campaigns followed-up with remedial training for those who fail. We track user progress and provide reporting for compliance audits. Some departments require specialized training as well. We use provided content from KnowBe4 as well as import external content.

Pros

  • Provides a variety of content to choose from, short and long
  • Follow-up emails to keep responses on track
  • Easy reporting for status and risk

Cons

  • Needs to support formats for third-party media
  • Should allow embedding a local logo into the system for email templates rather than requiring the logo to be hosted from another URL.
  • There could be a cleaner way to assign remedial phishing training to repeat offenders so they have new content each time, when running monthly campaigns.
  • There is no way to change the content or recipients after a campaign has started. For ongoing campaigns such as new user training, if the content changes, you have to close the existing campaign and create a new one. This just adds clutter and confusion.
  • The charts embedded show the risk levels for each user and click rates for phishing campaigns. They help us track progress across the company for knowledge.
  • It's hard to measure what vulnerabilities were avoided by the bad clicks people never made, but I am certain it's reducing the risk level one person and one course at a time.
MediaPro has a good product and allows customization to the content, unlike KnowBe4, unless you upload your own. We did not use an LMS from MediaPro. We did find a lack of rotating original content available from MediaPro for what we needed.
Our representative remains engaged with us even after we have matured our campaigns, and brings new ideas and options to how we use the platform. Support has been responsive when anything does come up, which has been minimal.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 Security Awareness Training go as expected?

Yes

Would you buy KnowBe4 Security Awareness Training again?

Yes

Fresh training is highly important, so we don't turn off users or have to force them to see the same thing from year to year. This was one of the primary reasons we went with KnowBe4, along with good references from our sister company.
The ability to track and follow-up on progress for each user in each campaign is key for us. We need to know people are getting the information needed. This tool gives good visibility for that.
The KnowBe4 Security Awareness Training platform is very flexible at building campaigns for deploying training, policies, phishing tests, etc. The ability to send different reminders at all stages of the campaign and include managers and administrators has helped us get compliance near or at 100% with rare individual contact to push people.

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