What to Know Before you look into KnowBe4 Security Awareness Training

We were able to import our users into KnowBe4 with a CSV. We use Google G-Suite, and instructions were provided that showed us how we could import and edit users in the KnowBe4 platform. Also, excellent customer support was available for a call or email if we ran into any issues.

Our entire organization is using KnowBe4 Security Awareness Training. We have set up our initial baseline performance and training, with a focus on phishing attacks in the office. We currently have an ongoing phishing test that all our employees use to help keep them on top of things. Also, should one of our employees fall for the training phishing email, they are directed to take additional training on spotting suspicious emails.

Having fresh training content is vital to cover changes in technology and how attackers can operate. Additionally, employees do not respond well to content that is dated and seems obsolete. So, when new training that is well produced is available, it helps get the message from the training across. Additionally, multiple content publishers allow us to pick the training that may be more technical or less technical, depending on the audience. There are also cases that we wish to repeat training but do not want to use the same training content. This is a great reason to grab another publisher's version of the training.

Our organization is most interested in demonstrating that all our employees, who have access to any personal health information or personal identification information, are adequately trained and tested regularly. KnowBe4 Security Awareness Training assigns a score to each user based on their activity with training and with how they respond to tests. This is a quick way to get this information and allows us to dig in if there is something out of the ordinary.