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Know before with KnowBe4!
July 01, 2020

Know before with KnowBe4!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 Security Awareness Training

We are using AD Integration to handle user management within the KnowBe4 platform.
KnowBe4 Security Awareness Training is being used throughout our whole organization from executives down to truck drivers. It's used to provide training to our employees during our onboard process, as well as to keep our employees updated on training sessions throughout the year. It is very intuitive to use and our employees especially appreciate the multi-language capabilities. The training has undoubtedly saved our employees from making costly mistakes related to phishing and ransomware.
  • Innovative products and services including real world phishing simulations.
  • Industry’s largest full-time content development staff.
  • Built by admins for admins.
  • Default e-mail templates are boring" IT Admins don't have time to customize to make exciting.
  • Some of the training modules are tedious and dated.
  • Initial setup can be a little daunting.
  • Employee awareness of computer security has increased, leading to less vulnerability to malware phishing, and ransomware attacks.
  • IT staff time to troubleshoot malware infections has decreased significantly.
There are other products that can compare in functionality, however, they are less intuitive for administration, have a lower ROI, have poor reporting, or a poor end-user experience for training.
KnowBe4 support is as excellent as you would expect them to be. On the few occasions that I have had to use them, they have been very knowledgeable and able to assist me in short order. I can think of many other vendors where this is not the case. Kudos to KnowBe4!

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 Security Awareness Training go as expected?

Yes

Would you buy KnowBe4 Security Awareness Training again?

Yes

Having fresh content continually available has been key to helping keep employees engaged and looking for new lessons. Nobody likes watching the same old videos over and over, and KnowBe4 has been great about keeping their promise to update content.
We rely heavily on the training dashboard to see what users have completed their training and which ones have not. The reports we look at are very intuitive and help to easily identify our greatest risks by looking at the phish prone percentages. We can quickly identify repeat clickers and see exactly which types of phishing our users are most vulnerable to interact with.
KnowBe4 Security Awareness Training is well suited for an ethnically diverse organization such as ours, with its multi-language offerings. It's very easy to offer modules to satisfy all of our employees and therefore get the message spread effectively throughout the organization. Technology can be challenging enough without having to traverse language barriers and KnowBe4 allows us to do that successfully.