Good, but could be great!
July 01, 2020

Good, but could be great!

Evan Hughes | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 Security Awareness Training

We sync our users from nominated AD groups. This has worked well for us, as we do not need to touch this very often.
We are using KnowBe4 Security Awareness Training for all staff school email addresses plus secondary students with a school email account. This is to provide training and guidance for our staff and secondary students as well as regular testing to measure our risk, which is reported to the school board monthly.
  • The quality/difficulty of email testing has improved over the year and is now quite challenging for staff and students.
  • The webinar topics have been informative and helpful, though not always suitable for my timezone.
  • The communication with us as clients has been consistent and of good quality. I do not auto file them without reading them.
  • I do not feel that we are getting the most out of our subscription and it would be helpful to have some suggestive templates of approaches to utilize all of the elements of KnowBe4 that relate to our industry (K-12 school) as opposed to a corporate company.
  • I appreciate that the time difference to our location does impose limitations, but similar to the above comment, feedback sessions on how we are using KnowBe4 compared to similar organizations (or best practice) would be a beneficial addition to the subscription.
  • Along a similar line, and where I am getting most pushback from our staff, is how to utilize the training resources, particularly post clicking a test email, to be seen as beneficial and not a punishment.
  • Being a non-profit institution the biggest value is being able to report risk levels and trends over time. We are hoping that staff and students benefit from their training beyond their school email account and share their gained knowledge with their families, as well as improving the protection of our school systems.
  • The trend report on our risk rating and individual testing periods is helpful when you correlate it to what is happening in the life of the school and adds weight to comments about being vigilant during interterm breaks and during the working from home period earlier this year.
I have had a look at the Sophos product, because we use their services on our servers and end-points, but went with KnowBe4 because of its breadth of material and flexible structure due to it being focussed just on the one area, as opposed to an add on feature to a different core product.
Being in a different timezone to the US it has been more of a challenge to engage with support and participate with the webinars live. As mentioned previously we have done well with the product but I feel that it could be a better experience for our staff and students, which is where we need to engage with support.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?


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Would you buy KnowBe4 Security Awareness Training again?


Well, there was a dramatic spike in 'clicks' when the new material was introduced, but once we had looked at the material we could explain to the Board why the risk spiked at that time. So there has been a benefit from more challenging testing, but we have not utilized the new training courses to strengthen the 'love' of the product and process.

Our lack of change to implement effective use of the new training resources nearly had the program canceled as staff had complained to the principal about 'click' based training assignments during the working from home period. So again some support and guidance can help to ensure its continued adoption.
I use the dashboard plus the individual user test and response, campaign results, training progress, and risk rating with historical reference reports.
I have only used it for one year in a school environment, but feel that it is designed for a more corporate environment. In our environment, we have over 100 staff (adults), plus 450 students aged from 12 to 18 (minors), so having sufficient material that is appropriate for the various groups is an area that would need more granular work. It may be possible, but I am not aware of it.