THE BEST malicious email training system I've ever used!
July 08, 2020

THE BEST malicious email training system I've ever used!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 Security Awareness Training

We have our users imported into the KnowBe4 system and when a new user joins they just need to create a password and they're ready to go. They log in using their regular email and that cuts down on them needing to know additional user accounts. That makes it super easy for our end users.
We have begun using KnowBe4 Security Awareness Training in the past year as a means to help our users be prepared and identify malicious emails. We have had issues in the past with spyware, ransomware, and phishing emails getting into the organization regardless of our security systems in place. KnowBe4 is the last line of defense as it educates our users on what to look out for.
  • Makes videos entertaining and easy to follow
  • Helps less technical users understand the minutia of malicious emails
  • Gets admins easy metrics to determine users who need more training
  • More campaign types in the email campaign options
  • A more user friendly GUI for end users
  • A function of automatically stopping known phishing messages
  • We have gained IT staff time back not having to manually scan messages
  • We have saved time scanning users machines
  • Could likely save time and money responding to a security incident
These products have different functions and not much overlap, but what KnowBe4 does, it does better. We also chose KnowBe4 because of the recommendations of other organizations that are using it. Also when demoing other products we found KnowBe4 to be the simplest to use and much easier for users to grasp.
We have not had to engage much with support but on the occasions, we did it has gone great. A few times during implementation we needed some guidance and direction and we got it promptly. Entering a question or ticket seemed intuitive and response time was very quick. We would use them anytime we need help.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 Security Awareness Training go as expected?

Yes

Would you buy KnowBe4 Security Awareness Training again?

Yes

A lot of impact from the availability of fresh content such as users being ready for all the latest tricks employed by the scammers. Also, it keeps them up to date on other tricks of the trade that phishers employ so they can even keep their home computers and information safe.
Being able to run metrics on what users have clicked a certain link or phishing message or ones that have reported it has been tremendously helpful. Allowing managers of each department to see their individual employees has been nice. Also for IT as administrators, it's easy to manage users and cuts down on admin time.
It has been working perfectly for us so far, and a lot of our users seem to be getting the hang of submitting emails they believe are phishing. I would recommend KnowBe4 Security Awareness Training to any company looking to educate their users and save the IT department a lot of time!