Must have product.
November 24, 2020

Must have product.

Ian Maffett | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 Security Awareness Training

KnowBe4 is used by our IS team for conducting phishing training at my company. The IS team can run tests at will but more importantly target repeat offenders. It is used company wide; including all executives. Campaigns are run to mimic real life events where people fell to phisihing attacks. While KnowBe4 does not dictate the emails themselves, it gives the team a great tool to try different techniques. The built in report button for outlook is helpful too, reducing time and friction for users to participate in testing.
  • Adaptive testing
  • Real time feedback
  • Complete control
  • Smart users can detect the headers in the emails
  • Outlook rules can be used to detect other features
  • I don't have a third, the product works great
  • Better pricing
  • More effective training
  • Potential loss reduction from reduced successes
We previously used PhishMe before the cofense acquisition. At the time, it felt clunky and outlook integration was flakey. We've had much more success via training and overall usage with KnowBe4 due to effective tools and campaigns. Costs and support were also a factor, with KnowBe4 offering a much better ROI and TCO compared to other offerings.
Support comes at different levels. It's not simply is the service working, but how do they help our company. Engagement has been perfect from the start through usage. We were not sold a product and abandoned; they have stayed engaged to support us with the product and trainings. The product itself has met our SLA's and we have no complaints.

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Usability is more then just UX; but how good is the tool at delivering the total experience. The outlook button integration is great and more effective than other tools. The portal/training/campaigns work great and help us target the people who need repeat training the most. From start to end, usability is a breeze for us and end users.
Being able to simulate known successful phishing attacks helps us educate our end users and keep them up to date. We recently had a test that we joked was "entrapment", but we found out other businesses fell for it and we need to be more vigilant. Allowing us to use real attacks has been extremely critical and helps us push our awareness further.
This product is great for conducting phishing tests and training within any organization. The tools allow you to create campaigns at will to conduct testing, but also target repeat offenders. Unfortunately, you can filter a lot of these emails out with rules due to html tags or other key indicators. This allows the "savy" person to bypass tests, but they can still be susceptible to phising themselves.

We've been extremely happy with the tools and offerings of KnowBe4. It's helped our IS team increase the awareness of different types of phishing and allow us to create targeted tests.