KnowBe4 makes it easy for users to correctly respond to Phishing emails
Updated November 20, 2020

KnowBe4 makes it easy for users to correctly respond to Phishing emails

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 Security Awareness Training

Being used across the whole organization after being trialed in a few departments first. We had issues with a lot of spam and phishing and users would constantly need their computers scanned after falling for them. This addresses those issues and helps us cut down on a lot of time spent checking those messages manually.
  • Training is easy to understand and follow for users.
  • Easy to use administration.
  • They know a lot about the hackers and spammers techniques.
  • Maybe a more user friendly training center.
  • Better communication to admins on users who have issues clicking links.
  • Faster interface on the web.
  • Helped cut down on time analyzing phishing messages that users submit.
  • Save users time taking time to go through emails that are obvious phishing.
  • Keeping users computers free of viruses.
KnowBe4 seems to know how spammers and hackers work better than the rest. They keep up to date on the latest techniques and thus help our users be prepared for phishing. It also helps users who continue to fall for phishing by educating them on what to look out for. Other tools we've used have not been as robust or detailed as KnowBe4.
Support has been quick to respond to any issues and easy to work with. They have an easy system for putting in tickets or requesting features. The knowledge base on their site makes it easy to find quick answers as well. I have not had any negative things to say about support.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 Security Awareness Training go as expected?

Yes

Would you buy KnowBe4 Security Awareness Training again?

Yes

Helps keep users up to date on what to expect from phishing messages. Training seems to keep up with tech and social trends and gets our users ready to face phishing messages. We have found our users can easily understand and follow the training content that is presented through the web interface.
We have imported all our users through LDAP. It's made it a lot easier than having to create users manually and allows us to get our entire business in the system before we roll out campaigns or push new training sessions. We can then simply create groups for ease of management.
Mostly to see who is still clicking on phishing messages and get them the needed training. Also keeping track of what users have completed or been enrolled in training as well as letting their department managers know. These are important to the entire organization for making sure we're prepared for any new waves of phishing.
Most companies deal with phishing issues so it should be used everywhere. The majority of companies allow outside emails inbound and even with a great blocking service, you will still get phishing or spam that is allowed through. In these cases educating the users on what to expect and how to be on guard against phishing is critical.