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KnowBe4 is great real world training for any level of user at your organization
November 30, 2021

KnowBe4 is great real world training for any level of user at your organization

Steve Kiddy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Training Access Level II (Silver & Gold)

Overall Satisfaction with KnowBe4 Security Awareness Training

We use KnowBe4 to keep ourselves, and the employees, up to date on security training. Every employee does an annual training consisting of about six modules. There are also simulated phishing emails that are sent out randomly to employees at any given time. If employees have paid attention to the training, they can click the phish alert button to report the email. If they do click on a link in the phishing email, they have to take a short training afterward.
  • Phish emails.
  • Easy to understand training for all levels.
  • Training done in short format so users don't get frustrated.
  • Make it known that users need to use a current browser for training.
  • Check the email address when sending phish tests (sometimes they say the company name).
  • Users are more cautious about clicking emails.
  • Users report more emails that look suspicious.
  • Users are warier of emails that come from within the organization when it is from someone they don't know.
In my time here, I am not aware of any other security awareness training programs that have been used. I know we have looked at a few different options, but I cannot remember their names as they did not make much of an impact. KnowBe4 covers all of the bases that we need and does so with relative ease.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of KnowBe4 Security Awareness Training go as expected?

I wasn't involved with the implementation phase

Would you buy KnowBe4 Security Awareness Training again?

Yes

The users seem to enjoy the variety of training content that is available to them.
I am not involved directly in user management at this time.
We value the phish alert reports, as well as seeing how our users have done on the training.
Well suited for the average everyday user. It does a good job of teaching basics in security, especially with regards to phishing emails. I do not think it would be as appropriate (at least in the way that we use it) when working with higher-skilled IT workers. Some of the information can be at a lower level of knowledge required that higher-level IT users will just breeze through it without even thinking.