Item: KnowBe4 Security Awareness Training
Rating: 10
Author: Dave Eagle

Use Cases and Deployment Scope

We use KnowBe4 for both security awareness training and phishing simulations. The training and assessments help us identify individual knowledge gaps and then offer targetted training to address these areas. We find this approach for more productive than simply enrolling the whole workforce on the same training programs.

The Phish Alert Button has been a revelation, with reports of phising emails going up monthly. Over 50% of phihsing simulations are reported while the reporting of genuine phishes has also increased.

Pros and Cons

Short, relevant, training.
positive feedback that the training is useful!
Smart groups to automatically enroll staff based on their personal results

3rd party integrations
Refresh video content more frequently
Improve ECC report to remove olod breach information

Return on Investment

Helped us reduce our insurance premiums by demonstrating improved security awareness
Reduce risk as staff more alive to phishing scams

Key Insights

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 Security Awareness Training go as expected?

Yes

Would you buy KnowBe4 Security Awareness Training again?

Yes

KnowBe4 Training Content

We've been able to demonstrate real progress to both internal stakeholders and regulators and insurers. Seeing how staff interact with phishing emails allows us to tailor communication with them to help them improve their overall knowledge and awareness.

The SAPA has been fantastic and identify individuals weak areas, and the dynamic groups has allowed us to push content to these users that is relevant.

KnowBe4 User Management

User automatically provisioned from Azure AD

KnowBe4 Reporting

Ongoing phish scores
SAPA compliance
Exec reports detailing trends

Other Software Used

Egress Intelligent Email Security, Arctic Wolf Managed Detection and Response

Likelihood to Recommend

Particularly good for quickly asssessing a users level of knowledge, and dynamically providing them with training to upskill them in the areas that they are the weakest in. The reporting is excellent and the automated reminders take all the administration away from your team so they can focus on bigger ticket items.

Know your users B4 they know themselves!

Software Version

Modules Used

Overall Satisfaction with KnowBe4 Security Awareness Training