KnowBe4 - Security Awareness Training that works
January 03, 2026

KnowBe4 - Security Awareness Training that works

Mike Cottle | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Training Access Level III (Diamond)

Modules Used

  • KnowBe4

Overall Satisfaction with KnowBe4 Security Awareness Training

We perform monthly phishing expeditions of all employees. We also require monthly Security Awareness training videos be completed by each employee. It is part of their annual performance evaluation. We also take advantage of the KnowBe4 Phish Alert button for Outlook. All employees can report suspected phishing messages to IT this way.

Pros

  • Keeps end-users aware of security practices that they should be employing
  • Makes end-users aware of the various ways that security threats can manifest themselves
  • Helps the organization understand how well prepared our staff our to recognize phishing attacks

Cons

  • The only thing we wish was available was a method to email CSV attachments directly to IT staff; rather than having to chase links. This is for report integration.
  • We've had several reports from employees that claimed that their responses to potential security threats were the direct result of what they had seen on one of the training videos
  • It has actually made staff interested in the security topic. We've had requests to "binge watch" our training videos. At least one department has printed a large The Inside Man banner for their break room.
Quite simply, it has made it more engaging. Users are not only watching the videos but they're talking about them with each other and us. I've never had an IT product that received as much positive feedback as I've had with the KnowBe4 product.
We have KnowBe4 Security Awareness Training set to add/remove staff by using an LDAP connection to our Active Directory. So, it is essentially automated.
Security Awareness video completion is very important since employee's annual performance reviews are impacted by this score. Watch the rate at which our staff are 'clicking' simulated phishing tests is also important. It helps us decide if extra messaging needs to go out to the organization.
KnowBe4 Security Awareness Training has provided us with a Customer Service rep that meets with us quarterly. This individual has helped us keep our content current and been available to answer our questions on the spot. It has a surprisingly simple user interface.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 Security Awareness Training go as expected?

Yes

Would you buy KnowBe4 Security Awareness Training again?

Yes

KnowBe4 does what it advertises...consistently. Support is also very good which is not something I can say about all the vendors I deal with.

We recently had a vendor stay in a network closet until 2 AM in the morning. Nobody realized he was still here. When the House Supervisor found him she initiated our Incident Response mechanism. Afterwards, she told us that it was just like one of the SAT videos we send them.

KnowBe4 Security Awareness Training Feature Ratings

Security Awareness Training
10.0
Training Content Library
10
Multilingual Training Content
Not Rated
Training Gamification
Not Rated
Industry-Specific Security Training
10
Individualized Security Training Plans
10
Phishing Simulations
10
Security Reporting
Not Rated
Integration with Security Tech Stack
Not Rated
Security
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated

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