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Great product, great service
June 07, 2016

Great product, great service

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Kronos Workforce Ready

Kronos support does have a 24 hour call back window, so unless you purchase extra support plans, this is the way their support system functions. You cannot speak to someone immediately. However, they do have escalation policies that will reduce this timeline drastically in an emergency. So far, we have not encountered any issue that we needed immediate support and all issues have been taken care of timely and to our satisfaction.
We currently use Workforce Ready across all departments of our organization. Our main method of use is Time and Attendance, but we also utilize many other HR functions such as benefits accruals, time off/overtime requests, etc. Workforce Ready has streamlined this whole process by incorporating all of this functionality into a single platform.
  • Benefits Accruals - the rules engine behind benefit accruals is top notch.
  • Time and Attendance - very easy to understand for end users.
  • Flexibility - the program is extremely flexible supporting a seemingly endless set of use cases.
  • Reporting - all reporting is very customizable.
  • Various bugs - these are usually small items that aren't work stopping, but can be an annoyance since they pop up in random places.
  • Time off rules - these are not very intuitive. They "work", but there are various places that you need to set them up and it's not easy to figure out.
  • Documentation - this is probably the biggest con. The documentation is lacking and not kept up to date.
  • Elimination of on premise servers and IT support
  • Overtime is much easier to control
  • HR staff is far more productive being centralized into one system
  • Employees and managers spend less time dealing with time and attendance concerns
I can speak directly to Asure/Legiant and say they are not worth the effort of any organization to talk to. They have a horrible product and below par customer service. We did utilize TimeClock Plus for many years, but the product was too small for our organization over time. This could very well just be due to targeting a different market segment.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Third-party Reviews
Our internal HR rules are fairly complex and were our primary factor when searching out a new system. Obviously price comes into the mix, but when an organization reaches a certain size and requires particular features, they do come at a cost. The price point for Kronos is certainly fair at this level.
Kronos Workforce Ready is an excellent solution for companies that have around 300-400 employees or more. Once a company hits that size, they tend to have more complex HR rules and standards which Kronos is particularly good at handling. Less than this, there are probably many cheaper alternatives that will get you by. Kronos is not "cheap" and is not for everyone, but it's well worth the investment once an organization gets to the point where the feature sets are being used regularly.

UKG Ready Feature Ratings

4.3
Employee demographic data
5
Employment history
7
Job profiles and administration
4
Workflow for transfers, promotions, pay raises, etc.
3
Organizational charting
2
Organization and location management
4
Compliance data (COBRA, OSHA, etc.)
5
9.0
Pay calculation
10
Support for external payroll vendors
10
Benefit plan administration
7
Direct deposit files
Not Rated
Salary revision and increment management
9
8.3
Approval workflow
7
Balance details
8
Annual carry-forward and encashment
10
9.0
View and generate pay and benefit information
9
Update personal information
10
View job history
8
View company policy documentation
9
Not Rated
Tracking of all physical assets
Not Rated
8.5
Report builder
10
Pre-built reports
7
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Individual goal setting
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Evaluating Kronos Workforce Ready and Competitors

Yes - We chose Kronos to replace Asure (formerly Legiant). Asure bought Legiant a couple years back and forced us to utilize their "new" product since they no longer supported the product we initially bought. With this came the requirement of paying for this new product even though we had already paid for the existing one. Clearly we had no reason not to open ourselves up to the rest of the market.
We have no regrets with our selection or the process of making this selection.