Overall Satisfaction with Kronos Workforce Ready
Workforce Ready is used as our HRIS. We use the platform for time management, payroll, performance management, turnover statistics, open enrollment and new hire benefits. The platform is used by our entire organization. It eliminates many of the paper processes that would be required without having a platform in place. It also eliminates the need to organize paper timesheets for 900+ employees on a bi-weekly basis.
- In the payroll process, it is simplistic to make necessary changes to a pay statement without having to go through multiple steps. For example, we can change a work location on the pay statement if the manager makes us aware after we began processing. This makes our interactions with the accounting team much more successful.
- The reports are easy to navigate. It is simplistic to add in different fields and filters to get the data that you need.
- Customer Service. It is very challenging to be required to submit a ticket and wait for a return call. Not being able to set the priority level of your issue is also frustrating. No one, in particular, is assigned to your account so you can frequently deal with multiple customer service representatives based on your issues. This can be extremely time consuming and challenging to manage.
- Reporting fields are not always available in the reports where you need the data. This can result in running two separate reports that you have to marry together.
- Implementing time clocks eliminated much of the manual work that went into payroll. Having the ability to reference back to hours worked for audits is simplistic and effective.
- Correcting issues that arise from Kronos updates is time-consuming and challenging to manage.
Kronos time stamping is more simplistic compared to Enterprise eTIME. I had many more challenges logging into eTIME and ensuring corrections took in the system. The Kronos platform can run slower at times but this could be a combination of Kronos and our own internet server. Overall, I have found that the time management and timesheet layout is more user-friendly in Kronos.