Once you go Laserfiche you'll never go back
October 02, 2019

Once you go Laserfiche you'll never go back

Jamie Scott | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Laserfiche Avante

Overall Satisfaction with Laserfiche

Our campus uses Laserfiche to electronically store paper documents. We securely store everything including financial aid documents, documents for international students, admissions documents, employment documents, etc. As is feasible, we are converting from paper documents to online forms using Laserfiche Forms. Some of our online forms are public-facing so that prospective students can complete them. And some of our documents are internally facing so that only students or employees can complete them.
We have been able to dramatically reduce the number of paper forms we use. We have also been able to make those electronic forms more readily available by offices across campus. With the proper access to the Laserfiche Repository, multiple offices across campus search for or navigate to documents either scanned in or created electronically. When documents are stored in the Laserfiche Repository a template of searchable metadata can be attached to it. When we assign student or employee ID numbers to the document, we use processes in Laserfiche and that ID number to retrieve the rest of the desired data from our database. This has shortened the processing time on documents and takes out a great deal of the error opportunities.
  • It allows us to store multiple types of document formats to the repository. Nearly any type of document can be stored.
  • Allows us to print using a Laserfiche print driver and it stores what we print to the repository. Think emails, copies of letters, copies of contracts, etc.
  • We use Laserfiche Forms to create online forms that we can route from office to office for multiple approvals before it's final acceptance.
  • We use Laserfiche QuickFields to scan in documents and process them as a batch. We have processes now that take single page documents, OCR's them for a student ID, and stores the ID with the document so that the next process can use it for a lookup. We also have QuickFields processes that take a single file of, sometimes, hundreds of multi-page documents that were printed into Laserfiche and splits into individual multi-page documents, OCR's the ID from the page, and stores it in the student's online file. All this without intervention from the end-user.
  • They really don't have any formal training that I'm aware of. From an end-user, it can be learned fairly quickly. But as a creator of forms and workflows, there isn't much training documentation available.
  • When a document arrives and we scan it, we don't have to enter all the associated data for it. That is done automatically by workflows that we have created. The actual physical handling of documents has gone way down. The time it takes to process a document has significantly decreased.
  • We also don't have to store those paper documents anywhere. Once they are scanned then they are shredded. Many times now they arrive in electronic form from the customer so we never see the paper form at all.
Laserfiche has a great online community that tends to be the frontline support. You rarely interact directly with a Laserfiche employee. If you have an issue that the community can't solve, then you turn to your VAR. They are usually very knowledgeable. The VAR also acts as an intermediary between the customer and Laserfiche.

Do you think Laserfiche delivers good value for the price?


Are you happy with Laserfiche's feature set?


Did Laserfiche live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Laserfiche go as expected?

I wasn't involved with the implementation phase

Would you buy Laserfiche again?


If you find yourself with dozens of file cabinets of the same documents, Laserfiche can certainly help you with storage and processing. If you have documents that have to get approved by multiple people you can do that very easily with Laserfiche. If you need some good business process rules on how documents should be stored and filed consistently, Laserfiche Workflow is excellent. We have many workflows that watch folders for different departments on campus. Some of the workflows act on documents as they arrive and some act on documents as they have changes made to them. Typically, we verify that all the required data is completed on the form, and then rename it appropriately and file it where it is supposed to go. Accept for an employee possibly entering the student's ID on a scanned document or marking the document as completed, all of this is done without intervention.

Laserfiche Feature Ratings

Content capture & imaging
File sync, storage & archiving
Document management
Records management
Not Rated
Content search & retrieval
Enterprise content collaboration
Content publishing & creation
Not Rated
Security, risk management & information governance
Contract lifecycle management
Not Rated
Automated workflows
Mobile support