Digitize, Automate, and Streamline with Laserfiche
January 24, 2019
Digitize, Automate, and Streamline with Laserfiche

Score 10 out of 10
Vetted Review
Verified User
Software Version
Laserfiche Rio
Overall Satisfaction with Laserfiche
Laserfiche is being used to steadily transform our organization from paper-based with manual processes into a digitized, automated and streamlined insurance company. Laserfiche is being utilized by our entire organization to varying degrees.
In its most basic form, it is an electronic repository with document management, so that all users can access the same documents (policies for example), regardless of which applications they use, or which departments they reside in.
Various workflow automation and processes have been progressively built around the documents. A simple example is a new hire process, which orchestrates responsibilities across HR, Information Technology, and business departments, creating a smooth, seamless process.
Additionally, external applications can be seamlessly integrated with Laserfiche, accessing documents, updating metadata and triggering workflows.
Additionally, external applications can be seamlessly integrated with Laserfiche, accessing documents, updating metadata and triggering workflows.
Pros
- Electronic content management- it provides backup, versioning, access controls, retention policies, powerful search, metadata, and routing. It provides several facilities for importing scanning documents including OCR.
- Business Process Automation via workflow. Built on Microsoft WWF technology, Laserfiche provides a developer studio (designer) for rapid, visual development. It contains dozens of pre-built objects to accomplish numerous tasks, including document routing, rules, and web API integrations.
- Electronic Forms- an easy to use interface for creating input forms which can be routed, saved to the repository, and integrated into a workflow.
- Robotic Process Automation- Laserfiche has put an emphasis on developing their RPA solution to be a serious player in this space. Their RPA bots can be easily integrated into business process automation (BPAs).
Cons
- While Laserfiche has some powerful development tools, it is difficult to manage configurations while promoting code across environments. For example, SQL connections and other environment specific resources have to be manually configured in each environment.
- Laserfiche forms are a newer addition to the product family and could use some product maturity. While easy to use for simple forms, once your forms become more complex, you need to accomplish tasks by heavy JavaScript coding.
- The centralized repository of digitized documents allows users from different departments to collaborate and use the same documents, effortlessly and seamlessly. This has been a tremendous value to organizational efficiency and accuracy.
- Business Process Automation has increased the capacity of a fixed workforce. By reducing the workload of individuals on repetitive tasks, it allows them to work on higher-value tasks.
- Business Process Automation increases accuracy as well by defining a clear process with forms, emails, and document routing on each step. This leads to greater worker productivity.
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