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Has greater potential if they can get the functionalities working properly
August 12, 2021

Has greater potential if they can get the functionalities working properly

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with LibreOffice

It is used by my whole organization. I use it as my primary source for office applications usage.
  • It's comparable to MS Office suites.
  • MS Office documents are compatible.
  • Better than Google Docs.
  • It doesn't provide all the functions it should with a paid subscription.
  • There are features that are only available with Premium and I have premium and they are still not available.
  • Paying for the premium version doesn't provide additional services than free version
  • Customer service is nonresponsive and has been nonresponsive for years even prior to COVID.
  • Writer
  • Calc
  • Impress
  • I have been able to use it sufficiently for documents I would normally use MS Excel for.
  • I have had limited use with Writer so I can't accomplish much with it and have to use an alternate program.
  • I have been able to use Impress a little but a lot of the features, like with Writer, are blocked even with a Premium subscription which means I must use an alternate program.
I have used MS Office, Google Docs as other comparable products. I like MS Office best of all. I like LibreOffice better than Google Docs; however, I believe that if Google Docs wasn't so limited in many of its features and web-based only, I think it has the potential to surpass LibreOffice if they don't fix the problems between full functionalities.

Do you think LibreOffice delivers good value for the price?

Not sure

Are you happy with LibreOffice's feature set?

No

Did LibreOffice live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LibreOffice go as expected?

No

Would you buy LibreOffice again?

No

LibreOffice is a good alternative to MS Office. I like it better than Google Docs. It's compatible with MS Office applications.

However, many of the features or functions are difficult to find even when utilizing the help menu. The website isn't too helpful either. My greatest disappointment is that I paid for the premium version a year ago but never received the features that were supposed to be available with a premium subscription. The upper right-hand corner of the app shows the subscription type and date of expiration of the subscription. I have premium yet every time I try to access a premium feature it requests me to pay. I have contacted LibreOffice several times over the year and they never responded or provided a refund. I can only recommend the free version because even with a premium subscription, which mine is supposed to expire on 10/22/21 (the date of this review is 08/04/21), I have yet to be able to utilize the premium features I paid for last year. I would not use this as my primary app for Word processing which is where I am experiencing the majority of the blocked features issues. Even with a paid premium subscription, I am unable to create labels. It's asking me to pay again. I think LibreOffice has greater potential but a user must get the features they paid for. I hesitate to call the company a scam but I can say I have contacted LibreOffice numerous times over the past year about the ongoing issues and have not received a response at least once. Along with the features and subscriptions issues that needed to be addressed, another area of improvement is their website. It is very difficult to locate information. Even when using the search field the instructions often do not match the app. I am not sure how often they update their online guides but I have never found it to be helpful. I have also found it very difficult to impossible to download templates. I usually get weird links with garbled codes and no template when trying to download a template. I'm not sure if it's an issue with their site or not but since they don't respond to inquiries I cannot determine a possible cause for the problem.