Lightspeed: best investment for starting a small retail business.
March 15, 2019

Lightspeed: best investment for starting a small retail business.

Damon Gabriel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lightspeed Retail

At LIJ retail group, which has several brick and mortar and ecom stores, uses Lightspeed across all channels. From point of sale to warehousing and CRM (with the help of Salesforce API), Lightspeed is single-handedly running our organization. We use the platform across all channels and would be lost in the sauce without it.

Pros

  • Inventory management.
  • eComm and retail synchronization
  • Mutli-store organization
  • Payment processing
  • CUSTOMER SERVICE: LITERALLY THE BEST COMPANY TO WORK WITH

Cons

  • The only issue I have had personally is with the mobile app for Ipads. It works but has some basic crashes that can prove to be annoying especially when your store is busy. But as I said, they are all easy to troubleshoot.
  • My account has a little bit of issue getting help. It's semi-understandable because lightspeed shouldn't have to take any responsibility for accounting however, a little guidance from time to time would be nice for her. It works well though.
  • The loyalty program and analytics products are a must-have. The amount of detail you get in reporting from them is second to none. This helps in every facet of my business but being a sales director, the numbers don't lie. With the in-depth knowledge I get on my store, associates problems get identified quick and numbers begin to rise.
I searched through a few other POS systems however, lightspeed is the first and only that I have used. Because I can customize attributes for custom art projects they were my only option and for that reason we chose them.
Any issue that happens on the system. Literally the best customer service in the industry. I've never had a problem they can't solve. Their video library is also a great place to go for help. Super easy to follow and self-explanatory! I have yet to get to a point where they are not well suited for their customers.

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