LiveAgent is the only app in our company we decided to pay for - it's worth our money
March 29, 2016

LiveAgent is the only app in our company we decided to pay for - it's worth our money

John Ducon | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LiveAgent

We're using LiveAgent across the whole company. Mainly our support agents use it to answer the visitors' and customers' questions regarding our software apps.

Pros

  • Easy integration with website and email
  • Fetching emails quickly
  • Well organized ticktet flow
  • All help desk features in one app
  • LiveAgent's support is willing to help anytime

Cons

  • Missing a few integrations with other apps
  • No Salesforce integration/weak CRM integrations
  • New design templates would be nice
  • Helps us to convert indecisive customers
  • LiveAgent's monthly fee is paid by one new customer we acquire
LiveAgent is great for online, ecommerce businesses.

LiveAgent Feature Ratings

Incident and problem management
9.5
Organize and prioritize service tickets
10
Expert directory
8
Subscription-based notifications
10
ITSM collaboration and documentation
9
Ticket creation and submission
10
Ticket response
10
Self Help Community
10.0
External knowledge base
10
Internal knowledge base
10
Multi-Channel Help
9.8
Customer portal
10
IVR
9
Social integration
10
Email support
10
Help Desk CRM integration
10

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