TrustRadius
LiveChat Review 25 of 33
Review: "LiveChat is more than a help desk tool."
https://www.trustradius.com/live-chatLiveChatUnspecified9.291101
Clara Dada profile photo
December 22, 2017

Review: "LiveChat is more than a help desk tool."

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with LiveChat

At gomyway,we use LiveChat as our helpdesk tool. We use it to guide our customers through the process of using our service. LiveChat helped us reduce our churn rate.
  • Message sneak peak: This feature allowed us see what our customers type before it's sent. Thereby allowing a help desk agent prepare for a question before he/she receives it.
  • Eye catcher: LiveChat eye-catcher is positioned at the bottom of the web visitors pc, tablet or mobile phone and it's pleasantly designed to catch the visitors attention, thereby making them talk to help desk agents, if they happen to encounter obstacles while on the website.
  • Chat archives: This feature allows help desk agents see past conversations between a web visitor and Pair agents.
  • Livechat can be a bit cheaper than it currently is.
  • Livechat gave us a professional outlook. Thereby earning us customer trust.
  • Enabled respond faster to chat, Courtesy, the canned response feature.
LiveChat provides all of the basic features expected from an help desk software.However, it isn't suited as a marketing tool.