Overall Satisfaction with LiveChat
At gomyway,we use LiveChat as our helpdesk tool. We use it to guide our customers through the process of using our service. LiveChat helped us reduce our churn rate.
- Message sneak peak: This feature allowed us see what our customers type before it's sent. Thereby allowing a help desk agent prepare for a question before he/she receives it.
- Eye catcher: LiveChat eye-catcher is positioned at the bottom of the web visitors pc, tablet or mobile phone and it's pleasantly designed to catch the visitors attention, thereby making them talk to help desk agents, if they happen to encounter obstacles while on the website.
- Chat archives: This feature allows help desk agents see past conversations between a web visitor and Pair agents.
- Livechat can be a bit cheaper than it currently is.
- Livechat gave us a professional outlook. Thereby earning us customer trust.
- Enabled respond faster to chat, Courtesy, the canned response feature.