Social media integration : LiveChat has a new feature which allows visitors to our Facebook page chat with a support agent; meaning customers and potential customers alike can chat with our support team even on social media.
Website visitor data : LiveChat provides us with all needed data (information) about a web visitor to solve issues brought forward by the visitor or close sales. LiveChat provides information like the location of the visitor, his ISP, the last website he visited before clicking on our link , his device of access ,and every chat begins with a customizable pre-chat survey which collects the customers email, name and any other information we customize it to request for.
Message sneak peek : This feature allows the help desk agent take a look at what a customer is typing , even before it's sent or even if it is never sent. This allows us as help desk agents to prepare for questions even before we receive them.
LiveChat is specifically a help desk tool and it does a good job around this niche market. Intercom tries to be a sales, help desk and marketing tool and isn't top-notch in any of these markets. LiveChat provides more support agent styled features than Intercom.
Livechat is suited for conversation with web visitors and also for triggering welcome messages to web visitors. A welcome message sometimes can make a visitor choose to talk with an agent, thus, increasing their chances of using the service being offered.
Livechat is currently not suited for video or voice conversations.