LogicMonitor is great for monitoring infrastructure, both large and small.
Updated August 17, 2022

LogicMonitor is great for monitoring infrastructure, both large and small.

Doug Hoover | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogicMonitor

We use LogicMonitor for infrastructure monitoring and alerting (Server infrastructure and VMs, Networking infrastructure, Websites). It is used by multiple groups within our IT department (Systems Engineers, Support Technicians, DevOps Engineers, Cybersecurity Engineers). The primary business problem that it addresses is ensuring systems uptime by generating alerts on metrics that could indicate issues/problems. One of the other primary uses is for metrics monitoring and reporting over time.
  • Very good 'out of the box' metrics and thresholds for alerting (often no fine-tuning needed).
  • LogicModules provide abilities to monitor a wide variety of systems/software.
  • Ability to write your own LogicModules or scripting to collect custom metrics.
  • Sometimes difficult to understand how/why alerts get generated due to the relationship between thresholds (sometimes defined at different levels), alert rules, and escalation chains.
  • Some aspects of the user interface/layout aren't always completely intuitive.
  • Increased SLA and resiliency/availability of systems.
  • Decreased man-hours needed for monitoring and troubleshooting.
LogicMonitor has always been very responsive and helpful in their support on the rare occasions when I have needed it. Our account includes an account manager, who has always helped ensure that we have everything we need for successful monitoring and reporting.
LogicMonitor is very well suited for overall infrastructure monitoring with the ability to collect metrics at multiple levels (physical resources, virtualized resources, and guest OS/Application levels). The alerting is pretty easy to set up with 'out of the box' alert thresholds and offers very granular options to customize to your needs.

Evaluating LogicMonitor and Competitors

  • SolarWinds Server & Application Monitor
When reviewing our company's needs for monitoring, LogicMonitor met all our requirements/needs, SolarWinds was very good but was missing a few items from our wishlist. Pricing appeared fairly comparable between the two for the size of our deployment (~1000 resources monitored).