LogMein not for me.
October 16, 2018

LogMein not for me.

Rebecca Neilson | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Software Version

Plus

Overall Satisfaction with LogMeIn Central

I had a client that is a large IT firm using LogMein for access to QuickBooks Desktop remotely. It was full of glitchs and slow. They have since switched to a new provider for remote access with QuickBooks. For other applications we still use it, but now rarely. Just not impressed with reliability.
  • For remote access by customer support to fix issues it is fine.
  • If you are trying to stay on the cheap side it is ok.
  • Remote access to use QuickBooks was poor at best. Would get booted out after about 20-30 minutes of remote access. Making it difficult to do much work.
  • Login issues using logmein for QuickBooks was frustrating.
  • I rarely use it, any more.
  • For some tech support it is ok.
Glance is faster and seems to work flawlessly.
For customer support it was ok, more complex issues using remote access to more complicated software like QuickBooks it was unrelieable.

LogMeIn Central by GoTo Feature Ratings

Screen sharing
8
File transfer
5
Instant message
8
Secure remote access with Smart Card authentication
4
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
3
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
3
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
3