Remote Desktop Connections Using LogMeIn Pro
September 28, 2017

Remote Desktop Connections Using LogMeIn Pro

Rob Battaglia | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Individuals

Overall Satisfaction with LogMeIn Pro

We were using LogMeIn Pro to access client systems. We used it so that our technicians could connect to a computer and install software/hardware and correct issues.
  • Ease of use on the web
  • Ease of use with the desktop app
  • Ability to reboot system remotely when needed
  • Pricing has changed dramatically
  • New plans offer things that most technicians do not want
  • Make it easier to upload and download files to controlled systems.
  • No positive or negative impact. Most end-users don't care what program you use to access their systems. As long as you can get in and their effort to let you in is minimal.
ConnectWise is a much easier program to use. The end-user either types in a code or you send an email with a link to the session. A small applet is installed on their computer so you can connect. And this applet is removed when the session is over. Constant remote access capabilities are about the same since both programs allow you to install a program that runs as a service on the client system. This gives you access to that system at any time.
While LogMeIn is well suited to technicians who need to remotely access client systems. The change in the pricing has caused a lot of people in my industry to look for alternatives. Most of us want access to remote computers and don't need cloud storage, etc.

LogMeIn Pro by GoTo Feature Ratings

Screen sharing
10
File transfer
3
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
10
Remote Active Directory® management
10
Centralized management dashboard
10
Session record
10
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
10