Overall Satisfaction with LogMeIn Pro
We were using LogMeIn Pro to access client systems. We used it so that our technicians could connect to a computer and install software/hardware and correct issues.
- Ease of use on the web
- Ease of use with the desktop app
- Ability to reboot system remotely when needed
- Pricing has changed dramatically
- New plans offer things that most technicians do not want
- Make it easier to upload and download files to controlled systems.
- No positive or negative impact. Most end-users don't care what program you use to access their systems. As long as you can get in and their effort to let you in is minimal.
- ConnectWise Control (formerly ScreenConnect)
ConnectWise is a much easier program to use. The end-user either types in a code or you send an email with a link to the session. A small applet is installed on their computer so you can connect. And this applet is removed when the session is over. Constant remote access capabilities are about the same since both programs allow you to install a program that runs as a service on the client system. This gives you access to that system at any time.