LogMeIn Support tool
March 30, 2023

LogMeIn Support tool

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Small Businesses

Overall Satisfaction with LogMeIn Pro

We use LogMeIn Pro to connect to our internal users as well as our customers.
  • one website to use to allow us to connect to our customers
  • easy to manage users
  • the ability to use it cross platform
  • cross version support is not very good
  • the unattended install does not always work
  • the file transfer is very slow so this would be a negative POI
  • the positive roi would be the the ease of use for all levels of staff

Do you think LogMeIn Pro by GoTo delivers good value for the price?

No

Are you happy with LogMeIn Pro by GoTo's feature set?

No

Did LogMeIn Pro by GoTo live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogMeIn Pro by GoTo go as expected?

Yes

Would you buy LogMeIn Pro by GoTo again?

Yes

- very easy to use
- easy to setup an manage users
- integrates will with most operating systems

LogMeIn Pro by GoTo Feature Ratings

Screen sharing
8
File transfer
5
Instant message
5
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
4
Over-the-Internet remote session
8
Initiate remote control from mobile
3
Remote management of servers & workstations
7
Remote Active Directory® management
5
Centralized management dashboard
7
Session record
7
Annotations
6
Monitoring and Alerts
Not Rated
Multi-platform remote control
4