LogMeIn Pro- Review
January 12, 2023

LogMeIn Pro- Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Small Businesses

Overall Satisfaction with LogMeIn Pro

LogMeIn Pro is used by my IT Team to provide remote support to users. From a security stand-point, all users in my organsation do not have administrative privilege, that is where LogMeIn Pro comes in handy. LogMeIn Pro is used to have remote sessions by the administartors to perform administrative tasks via remote screen sharing.
  • Remote screen sharing
  • Access on the go
  • Ability to provide screen sharing for non-desktop related applications as well
  • The authentication via code sharing can be made more robust and fool-proof
  • The user interface can be made more intuitive
  • The pricing can be made more cheaper and easier on end users
  • Great investment to manage small to medium enterprises
  • Excellent remote administration capabilities without much user training
  • Some concerns related to data handling. For example, anyone with access can have total control of the system at BIOS level which is scary.
LogMeIn Pro is better suited for commercial enterprises as it has got good vendor support, is value for money and comes with a host of features other than screen sharing including secure file transfer. It is light-weight, easy to work with and no installation literally required. All these features work in favour of a pleasant user experience.

Do you think LogMeIn Pro by GoTo delivers good value for the price?

Yes

Are you happy with LogMeIn Pro by GoTo's feature set?

Yes

Did LogMeIn Pro by GoTo live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Pro by GoTo go as expected?

I wasn't involved with the implementation phase

Would you buy LogMeIn Pro by GoTo again?

Yes

LogMeIn Pro is very well suited for small-to-medium sized organisations. The pricing is affordable and the implementation is easier. There are some concerns related to data privacy and security, hence I would not advise this to be used when your session handles PHI and PII kind of data, just to be compliant.

LogMeIn Pro by GoTo Feature Ratings

Screen sharing
9
File transfer
5
Instant message
4
Secure remote access with Smart Card authentication
5
Access to sleeping/powered-off computers
7
Over-the-Internet remote session
9
Initiate remote control from mobile
8
Remote management of servers & workstations
8
Remote Active Directory® management
5
Centralized management dashboard
7
Session record
9
Annotations
7
Monitoring and Alerts
5
Multi-platform remote control
7