It gets the job done but not overally impressed
December 09, 2022
It gets the job done but not overally impressed
Score 7 out of 10
Vetted Review
Verified User
Software Version
Small Businesses
Overall Satisfaction with LogMeIn Pro
LogMeIn Pro is used to support remote troubleshooting for bank clients across the US. We also use it for product demonstrations to potential clients. We rarely have problems with connectivity, however, the screen refresh rate has been a problem. Typically, if the connection is not consistent then we will reset the client connection which usually clears up any issues. The flexibility of the interface has been a problem at times when going through Microsoft's RDP client. Our biggest challenge has consistently been with clients running a Microsoft RDS (aka terminal server) session and we are connecting through their session to another computer. We use 2 other remote desktop software packages if LogMeIn is not able to work. The other remote desktop software are not as good but their connectivity seems to be different enough that whenever LogMeIn is having problems their access will still work (though not always). We continue to renew our LogMeIn licenses but I can also honestly say we evaluate its value every year. It is definitely a competitive market in the remote desktop support software!
- User screen flexibility
- Connectivity between host and client
- Ease of overall use
- Slow customer service - we know more about their product than whoever we talk to whenever we call in
- It does not always keep the settings during session unless we disconnect and reconnect with the new settings.
- Troubleshooting using LogMeIn is minimal. It either works or doesn't, there is not a backup/alternative method for connectivity.
- It is a necessary tool for ongoing operations
- We do not consider it as an ROI as it is not viewed as a unique solution for our environment. It is more of a commodity product for us.
LogMeIn has U.S. servers for connectivity which is super important for us. We are constantly re-evaluating our licensing with these other products. The licenses are renewed simply because management and the technology support staff have not pushed for a detailed review and there have been no significant problems in its use. The licensing cost is considered an annual sunk cost.
Do you think LogMeIn Pro by GoTo delivers good value for the price?
Not sure
Are you happy with LogMeIn Pro by GoTo's feature set?
Yes
Did LogMeIn Pro by GoTo live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of LogMeIn Pro by GoTo go as expected?
Yes
Would you buy LogMeIn Pro by GoTo again?
No