LogMeIn Pro by GoTo - Rock Solid
April 01, 2025
LogMeIn Pro by GoTo - Rock Solid
Score 10 out of 10
Vetted Review
Verified User
Software Version
Small Businesses
Overall Satisfaction with LogMeIn Pro by GoTo
At our small IT firm, LogMeIn Pro by GoTo is a lifesaver for remote support. With our varied clients, we need a reliable tool to access machines, fix issues, and handle maintenance without being on-site – and LogMeIn Pro by GoTo gets the job done pretty much without fail. We use it daily to troubleshoot, install software, and manage servers. It saves us a ton of time by letting us fix problems remotely instead of driving to client sites. Our clients like the quick response, and we love the efficiency. We handle everything from routine checkups to urgent fixes, across Windows and macOS. The file transfer feature and the ability to manage multiple clients from the dashboard makes life easier.
Pros
- LogMeIn Pro by GoTo offers unattended remote access that’s reliable and always available. You can securely log in to a client’s device (Windows or macOS) from anywhere, even without them present.....as long as their machine is on.
- You can transfer files during a session without disrupting work. I've also transferred some pretty large files at times without issues.
- I like the dashboard as it makes it easy to manage and organize multiple devices across our client base. You can see online/offline status, access machines instantly, and share access with your team all in one easy to view place
Cons
- LogMeIn Pro by GoTo is expensive compared to many other remote access tools. Pricing scales per device, which adds up quickly if you manage multiple client machines, which we do.
- LogMeIn Pro by GoTo doesn't have real time alerts. For example, if a server goes down.
- Increased Productivity & Efficiency
- Overall Cost Savings - while pricey it does save us time and money
- Improved Customer Service & Support
LogMeIn Pro by GoTo is better but costs more. We use both LogMeIn Pro by GoTo and TeamViewer.
Do you think LogMeIn Pro by GoTo delivers good value for the price?
Yes
Are you happy with LogMeIn Pro by GoTo's feature set?
Yes
Did LogMeIn Pro by GoTo live up to sales and marketing promises?
Yes
Did implementation of LogMeIn Pro by GoTo go as expected?
Yes
Would you buy LogMeIn Pro by GoTo again?
Yes
Comments
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