Great remote support software provides users with a robust tool kit and is a favorite solution of our team
July 16, 2019
Great remote support software provides users with a robust tool kit and is a favorite solution of our team
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogMeIn Rescue
LogMeIn Rescue is currently being used as a support tool for remote access troubleshooting of customer reported issues; assisting with system configuration changes, data or system migrations, or other tasks that require my team to view one or more customer tablets/laptops/desktops/servers.
- Rebooting and reconnection to remote computer.
- Intuitive design and alerting functions while establishing a session.
- Simple connection process for customers to join a session.
- Main console UI appears cluttered compared to similar solutions.
- Would like more customization for home screen, including which sections/items are displayed.
- Improve session connection reliability; a higher percentage of my customers are unable to complete the session connection compared to similar solutions.
- We are able to greatly reduce time to resolution, enabling our team to meet our metrics goals.
LogMeIn Rescue has a much easier connection process than Webex Support Center; the UI is much more intuitive and has better labeling so that you know what each button does and don't have to hover over each one to figure out what it does. ScreenConnect did not have the same features as LogMeIn Rescue when we compared, so it is only used as our just-in-case, backup solution.