Great remote management without the hurdles other products present
July 09, 2019

Great remote management without the hurdles other products present

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

As far as I am aware, we use LogMeIn for most of our IT Operations. We use it primarily to support end users that are remote. This includes any type of troubleshooting we may need to perform from email issues, application support and troubleshooting, OS updgrades, software installation, file shares and web application support. This is our primary tool for anything we may not be able to do in person. I would say I use this product at least a couple times a day.
  • Easy to use with our end users. Setting up the connection is relatively simple for the most part.
  • Doesnt seem to be a whole lot of lag, except when connecting to users that are on a VPN. (Expected behavior)
  • The file transfer tool is really easy to use and its only failed a couple of times.
  • Seems some functionality is removed from the OS when connecting. We sometimes have troubles performing software installations
  • The connection will sometimes drop mid session and we have to create a new one and reconnect
  • Adding other technicians mid session doesnt always work and sometimes causes the connection to fail
  • As I dont know what the cost is per license, I cant necessarily speak to the actual ROI.
  • This product does make our jobs much easier. Without this tool, we would have to have users send their machines to us for troubleshooting.
  • This tool makes our user experience much smoother.
Personally, I prefer Managed Workplace over LogMeIn. That could be because it was the first tool I ever used for remote management. I liked how easy it was to remotely power on a machine and see the status of machines. I just think that the tool was a bit more in depth. This isnt to say that LogMeIn isnt great for what it is. I just dont think it was built for in depth management like that. LogMeIn is a great solution for any company trying to streamline their remote management.
For the most part LogMeIn works as it should for basic troubleshooting. With application support, it gets a bit more tricky. Sometimes functionality is lost when trying to do things that are more involved such as registry changes or application install. I'm sure these things are to be expected with tools like this and doesn't necessarily make it a bad product.

Rescue Feature Ratings

Screen sharing
File transfer
Instant message
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control