A very good product with a high ongoing maintenance cost.
July 19, 2019
A very good product with a high ongoing maintenance cost.
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogMeIn Rescue
As support personnel, we use LogMeIn Rescue in a two-fold capacity. We support users who are off of our LAN or WAN and we also support users on our network. Those off the network are supported by having them go to Logmein123.com and we generate a key for them to input into the form. For those on the LAN or WAN, we connect directly to their machine via the Connect on LAN feature.
Pros
- Ability to connect to computers not on your internal network.
- Ability to start up sessions from multiple connection methods such as PIN Codes, email Links or links copied to clipboard.
- Ability to connect directly to computers on LAN without any user interaction.
Cons
- I may be mistaken and this may no longer happen but the last time I searched for this I could not find a way for a support person to disconnect from a workstation on the LAN without it locking the workstation.
- Pricing model is very expensive.
- Product in general is very expensive to use.
- Positive view from users. Having support personnel control their computers remotely is almost mandatory essential these days.
- Management views the product as a very pricey cost of supporting users.
LogMeIn product was purchased without evaluation by a manager that is no longer with our company.
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