Item: LogMeIn Rescue by GoTo
Rating: 10
Author: Kellie Myers

Use Cases and Deployment Scope

It is being used across our whole organization.
It addresses all business problems by allowing us to log in to our business clients' computers anywhere in the country, and be able to remotely address their issues. This program has become an asset to our company by allowing us to have this mobility.

Pros and Cons

Providing Log In Keys - Allows us to ensure the customer will be connected with us as a technician each time.
Providing Chat Services - To communicate with the client/person we're remote connecting with to ensure they are involved in each step of the process.
Unattended Access - Helps us address the customer's concerns anytime of the day, without needing login assistance.

Return on Investment

It helps customers trust us to have a reliable program to do these remotes with.
Keeps us up with today's technology.

Alternatives Considered

I haven't looked into any other options, I have always have been a loyal customer to LogMeIn Rescue. The only thing I can say is that LogMeIn is not used in remote hacks like AnyDesk, or other remote software that is used to scam customers.
I'm very thankful for LogMeIn's reputation within the cyber community.

Support Rating

I have had any easy time calling in to receive help, and every one of their employees are very receptive to the customer's needs. I wouldn't want to speak to any other customer support desk in regards to their remote software, they rock and do an awesome job! I'm so glad to be on the same team as them and provide customers with the LogMeIn experience!

Key Insights

Do you think LogMeIn Rescue by GoTo delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue by GoTo's feature set?

Yes

Did LogMeIn Rescue by GoTo live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Rescue by GoTo go as expected?

Yes

Would you buy LogMeIn Rescue by GoTo again?

Yes

Likelihood to Recommend

LogMeIn comes in handy at all times. We would recommend this to any person who needs a remote software that they can use to be a reliable connection between their company's and their clients' computers.
The LogMeIn unattended access has come in handy when businesses have problems during off hours, and we are easily able to remote in and assist.
The chat feature has come in handy when communicating with clients as well.

Tech Company's Use of LogMeIn

Overall Satisfaction with LogMeIn Rescue