How LogMeIn has made my business better
Chip Berg | TrustRadius Reviewer
November 18, 2019

How LogMeIn has made my business better

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with LogMeIn Rescue

We are a Xerox dealer and LogMeIn allows me to correct issues that used to require me to get in a company car and drive sometimes up to 2 hours to fix issues; it now gives me the ability to correct the issues within a matter of minutes. It saves us thousands of dollars each year and helps me keep my customers happy.
  • Fast access to their network.
  • Ability to see for myself what issues they are having.
  • Allows me the ability to quickly correct their issues.
  • It allows me to reboot their computers and automatically reconnects after the restart.
  • I believe the yearly price is high.
  • I have some customers who have trouble getting to the logmein123.com website. They try to do a search for the site and it comes up with hundreds of choices.
  • After the customers download the installer the questions the installer asks scares them, as if we could cause harm to their system.
  • It is a good product but the price is high.
  • It has managed to give us a good ROI do to the driving time it has cut out.
  • It allows me to be in the office more and on the road less and still make a good return.
We have used GoToMeeting, ConnectWise, and Zoho Desk. None of those products gave me the tools LogMeIn Rescue has.

Do you think LogMeIn Rescue delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue's feature set?

Yes

Did LogMeIn Rescue live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Rescue go as expected?

Yes

Would you buy LogMeIn Rescue again?

Yes

It's well suited for any IT Support organization. Tech support to repair computers. Support role for driver issues such as a printer, scanner, and other hardware. Helping to maintain corporate end-users. Maintaining a sales force that is on the road and not easily accessible. We use it to make firmware updates to copiers, set up drivers for printing, configuring email, and scan-to-folder.

LogMeIn Rescue Feature Ratings

Screen sharing
10
File transfer
10
Instant message
8
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
10
Remote Active Directory® management
10
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
10
Multi-platform remote control
10