LogMeIn is Logical with COVID on the rise!
Updated December 12, 2023

LogMeIn is Logical with COVID on the rise!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue by GoTo

Being a tech in education, LogMeIn was crucial to help solve IT issues for student once the pandemic hit and we tried to limit our exposure. I was able to solve countless issues from the safety of my couch and in my comfy PJ's.

It is so easy to talk the customer through the install process. That is the key with remote work and working with "non tech" people. Simple, Quick, and Easy!

Pros

  • Easy Install
  • Simple URL for install
  • Simple to get started
  • Very powerful once you peek under the hood

Cons

  • Having a simple GUI with advanced options
  • Few hoops for users to get started
  • A quick way to escalate privileges once remoted in
  • Less travel to and from district location
  • Feeling safe and being able to problem solve while mainlining social distance
  • Keep students engaged and learning when issues arise
Much better than trying to screen share and direct users to the objective. Much more power tools available, and a much more user friendly experience.

Everything has it's place but LogMeIn does what it does, and it does it well. I'm very pleased with the experience, and I know the end users are too.

Do you think LogMeIn Rescue by GoTo delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue by GoTo's feature set?

Yes

Did LogMeIn Rescue by GoTo live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Rescue by GoTo go as expected?

Yes

Would you buy LogMeIn Rescue by GoTo again?

Yes

Microsoft Remote Desktop Connection Manager (RDCMan), Skype, Zoom
LogMeIn is great for supporting the end user in a help desk oriented talk. Even basic user such as young students can follow the simple instructions to set up and install, so we can remote in.

The GUI is pretty straight forward and easy to navigate, but there are many power features once you get more comfortable with the the basics.

LogMeIn Rescue by GoTo Feature Ratings

Remote Administration
8.6
Screen sharing
9
File transfer
Not Rated
Instant message
8
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
7
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
9
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated

LogMeIn Rescue by GoTo Support

I haven't had to utilize support at all, but the resources are vast, and they are sending out lots of tutorials and ways to improve your interaction with their products.

There are several places to find what you are looking for and get the help that you need. It's widely used and that helps build a baseline of users.

Comments

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