Item: Rescue
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Being a tech in education, LogMeIn was crucial to help solve IT issues for student once the pandemic hit and we tried to limit our exposure. I was able to solve countless issues from the safety of my couch and in my comfy PJ's.

It is so easy to talk the customer through the install process. That is the key with remote work and working with "non tech" people. Simple, Quick, and Easy!

Pros and Cons

Easy Install
Simple URL for install
Simple to get started
Very powerful once you peek under the hood

Having a simple GUI with advanced options
Few hoops for users to get started
A quick way to escalate privileges once remoted in

Return on Investment

Less travel to and from district location
Feeling safe and being able to problem solve while mainlining social distance
Keep students engaged and learning when issues arise

Alternatives Considered

Discord

Much better than trying to screen share and direct users to the objective. Much more power tools available, and a much more user friendly experience.

Everything has it's place but LogMeIn does what it does, and it does it well. I'm very pleased with the experience, and I know the end users are too.

Support Rating

I haven't had to utilize support at all, but the resources are vast, and they are sending out lots of tutorials and ways to improve your interaction with their products.

There are several places to find what you are looking for and get the help that you need. It's widely used and that helps build a baseline of users.

Key Insights

Do you think Rescue delivers good value for the price?

Yes

Are you happy with Rescue's feature set?

Yes

Did Rescue live up to sales and marketing promises?

Yes

Did implementation of Rescue go as expected?

Yes

Would you buy Rescue again?

Yes

Other Software Used

Microsoft Remote Desktop Connection Manager (RDCMan), Skype, Zoom

Likelihood to Recommend

LogMeIn is great for supporting the end user in a help desk oriented talk. Even basic user such as young students can follow the simple instructions to set up and install, so we can remote in.

The GUI is pretty straight forward and easy to navigate, but there are many power features once you get more comfortable with the the basics.

LogMeIn is Logical with COVID on the rise!

Overall Satisfaction with LogMeIn Rescue