Item: LogMeIn Rescue by GoTo
Rating: 8
Author: Ian Cambra

Use Cases and Deployment Scope

LogMeIn Rescue by GoTo was only used to remote into users desktops and laptops to troubleshoot issues. we did not have a chance to work on mobile devices, but we know there is a feature for it

Pros and Cons

remote access
easy download and install

price

yes it is very suitable for anyone with technical knowledge. it is fast and easy to navigate. it does make it easier for an agent to walk through a session with a end user. it makes it easier instead of trying to walk through an issue over the phone and such

Security

as long the machine is connected to the internet, the machine is accessible. if the machine is off, then it is not

Customizability

Alternatives Considered

TeamViewer

its literally the same as TeamViewer, with easier accessibility

Key Insights

Do you think LogMeIn Rescue by GoTo delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue by GoTo's feature set?

Yes

Did LogMeIn Rescue by GoTo live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogMeIn Rescue by GoTo go as expected?

I wasn't involved with the implementation phase

Would you buy LogMeIn Rescue by GoTo again?

Yes

Likelihood to Recommend

LogMeIn Rescue by GoTo is good for more small to medium size businesses. if you are looking for something easy and reliable LogMeIn Rescue by GoTo is a good tool to use. it is good on desktop and laptops; however, we know there was a feature for mobile devices but never had the time to use it.

LogMeIn Rescue by GoTo

Overall Satisfaction with LogMeIn Rescue by GoTo