Solid choice for a remote support solution
September 23, 2021

Solid choice for a remote support solution

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

We make use of LogMeIn Rescue within our ICT Department at a third-line support level to allow connections into the system from 3rd party suppliers that require remote access to our environment. The product offers us a quick, secure, customizable way to offer remote support without the additional steps of settings up firewall rules and adapting security policies.
  • Quick support
  • Company branding
  • Cloud based support
  • Price
  • Simplifying offering (mobile support)
  • Saves on travel time
  • Allows fast resolution for support
  • Professional appearance
LogMeIn Rescue is a solid choice for a remote management solution. It fairs well against its competitors and has all of the functionality that anyone could need. Where it could be improved is on cost. It is quite expensive compared to its rivals, and there are other products available that offer similar functionality for less. It is a very good product, however.

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LogMeIn Rescue is well suited to environments where your ICT team needs to have all of the functionality of being in front of a user/customer's machine without the travel time. LogMeIn Rescue allows us to perform any function that we could need without having to be in front of the device physically. The product is easy to use, fast, secure and customizable.

LogMeIn Rescue by GoTo Feature Ratings

Screen sharing
File transfer
Over-the-Internet remote session
Session record
Monitoring and Alerts
Multi-platform remote control