Item: LogMeIn Rescue by GoTo
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We make use of LogMeIn Rescue within our ICT Department at a third-line support level to allow connections into the system from 3rd party suppliers that require remote access to our environment. The product offers us a quick, secure, customizable way to offer remote support without the additional steps of settings up firewall rules and adapting security policies.

Pros and Cons

Quick support
Company branding
Cloud based support

Price
Simplifying offering (mobile support)

Return on Investment

Saves on travel time
Allows fast resolution for support
Professional appearance

Alternatives Considered

LogMeIn Rescue is a solid choice for a remote management solution. It fairs well against its competitors and has all of the functionality that anyone could need. Where it could be improved is on cost. It is quite expensive compared to its rivals, and there are other products available that offer similar functionality for less. It is a very good product, however.

Key Insights

Do you think LogMeIn Rescue by GoTo delivers good value for the price?

Not sure

Are you happy with LogMeIn Rescue by GoTo's feature set?

Yes

Did LogMeIn Rescue by GoTo live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Rescue by GoTo go as expected?

Yes

Would you buy LogMeIn Rescue by GoTo again?

Yes

Other Software Used

TeamViewer, Azure Cosmos DB, Azure API Management, Amazon CloudWatch

Likelihood to Recommend

LogMeIn Rescue is well suited to environments where your ICT team needs to have all of the functionality of being in front of a user/customer's machine without the travel time. LogMeIn Rescue allows us to perform any function that we could need without having to be in front of the device physically. The product is easy to use, fast, secure and customizable.

Solid choice for a remote support solution

Overall Satisfaction with LogMeIn Rescue