LogMeIn Rescue - An IT Survival Tool
September 23, 2021

LogMeIn Rescue - An IT Survival Tool

iain Stephen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

For the IT helpdesk, we use LogMeIn Rescue on a daily basis to provide remote assistance and troubleshooting for many types of workstations spread across a large part of Ontario. We use both unattended installers, and if necessary, we send links. It has saved countless hours on the phone and the road over the years.
  • Works with UAC very well
  • Unattended installer is very handy for accessing systems when staff are not available to assist
  • Provides a reliable and trusted means of connecting that people understand
  • We sometimes get a little frustrated with the back-end system management for the unattended installer.
  • Hotkeys for the drawing tools would be great - especially to clear them... - maybe they are there already, and we just don't know.
  • Although it is not a fault of LogMeIn Rescue - it sure would be nice if the mobile side could see the actual screen of an iPhone to assist people. Android works very well.
  • LogMeIn Rescue has saved countless hours of travel - most problems are resolved remotely.
  • LogMeIn Rescue has greatly reduced the frustration of trying to troubleshoot over the phone for both the end user and the technician - and also reduced the time required for resolution.
  • LogMeIn Rescue has become the trusted means of connection for remote assistance across the organization.
We find that LogMeIn Rescue is a much more stable platform with little or no UAC issues that may have caused problems with other similar products. When combined with the unattended installer, it provides a seamless support system, allowing us to work on systems remotely whether the user is available or not. As mentioned, it has become the trusted means of remote support across the organization.

Do you think LogMeIn Rescue by GoTo delivers good value for the price?


Are you happy with LogMeIn Rescue by GoTo's feature set?


Did LogMeIn Rescue by GoTo live up to sales and marketing promises?


Did implementation of LogMeIn Rescue by GoTo go as expected?


Would you buy LogMeIn Rescue by GoTo again?


Microsoft Teams, Slack, Microsoft 365 (formerly Office 365)
LogMeIn Rescue is very solid - a much better tool than many of the 'free' offerings. Worth the cost for sure. If I had to talk about what they could be doing better, I guess I would talk about the confusion of LogMeIn vs. GoToAssist - which is the same thing but still branded differently. It should all be one single product now. I would also go back to the iPhone issue and hope that someday they can work it out with Apple to have full-screen visibility and interaction for iPhone users.

LogMeIn Rescue by GoTo Feature Ratings

Screen sharing
File transfer
Over-the-Internet remote session
Multi-platform remote control

Using LogMeIn Rescue

It is a fantastic tool - can't give it a 10 because it won't let me see the actual screen of an iPhone, even though that is more of an Apple issue.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • The unattended installer makes life simple for corporate workstations
  • Email invitations are also easy to use when necessary
  • The two way chat is a good way to let people know what you're up to
  • There really aren't any.
Yes - We don't use it often but in a pinch - when on the road - it has come in handy. There is only so much that can be done to make a full display look useable on a mobile platform. Having said that we have used it to reboot or make changes a few times by pulling over and bringing up systems on our iPhones.