Overall Satisfaction with LogMeIn Rescue
For the IT helpdesk, we use LogMeIn Rescue on a daily basis to provide remote assistance and troubleshooting for many types of workstations spread across a large part of Ontario. We use both unattended installers, and if necessary, we send links. It has saved countless hours on the phone and the road over the years.
- Works with UAC very well
- Unattended installer is very handy for accessing systems when staff are not available to assist
- Provides a reliable and trusted means of connecting that people understand
- We sometimes get a little frustrated with the back-end system management for the unattended installer.
- Hotkeys for the drawing tools would be great - especially to clear them... - maybe they are there already, and we just don't know.
- Although it is not a fault of LogMeIn Rescue - it sure would be nice if the mobile side could see the actual screen of an iPhone to assist people. Android works very well.
- LogMeIn Rescue has saved countless hours of travel - most problems are resolved remotely.
- LogMeIn Rescue has greatly reduced the frustration of trying to troubleshoot over the phone for both the end user and the technician - and also reduced the time required for resolution.
- LogMeIn Rescue has become the trusted means of connection for remote assistance across the organization.
We find that LogMeIn Rescue is a much more stable platform with little or no UAC issues that may have caused problems with other similar products. When combined with the unattended installer, it provides a seamless support system, allowing us to work on systems remotely whether the user is available or not. As mentioned, it has become the trusted means of remote support across the organization.
Do you think LogMeIn Rescue by GoTo delivers good value for the price?
Yes
Are you happy with LogMeIn Rescue by GoTo's feature set?
Yes
Did LogMeIn Rescue by GoTo live up to sales and marketing promises?
Yes
Did implementation of LogMeIn Rescue by GoTo go as expected?
Yes
Would you buy LogMeIn Rescue by GoTo again?
Yes
LogMeIn Rescue by GoTo Feature Ratings
Using LogMeIn Rescue
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- The unattended installer makes life simple for corporate workstations
- Email invitations are also easy to use when necessary
- The two way chat is a good way to let people know what you're up to
- There really aren't any.
Yes - We don't use it often but in a pinch - when on the road - it has come in handy. There is only so much that can be done to make a full display look useable on a mobile platform. Having said that we have used it to reboot or make changes a few times by pulling over and bringing up systems on our iPhones.