Item: LogMeIn Rescue
Rating: 9
Author: Verified User

Overall Satisfaction with LogMeIn Rescue

Use Cases and Deployment Scope

At [...] we use LogMeIn Rescue to provide remote IT support to other employees. We sometimes need to escalate to admin and/or transfer sessions to other IT support agents and this tool is very useful for all of our needs. We support many different issues, from email to driver related troubleshooting.

Pros and Cons

Pros

Elevate to a service
Remote control
Switch between monitors

Cons

Ability to elevate to service without disconnecting session

Return on Investment

I don't work with numbers but LogMeIn Rescue makes our work easier

Usability

LogMeIn Rescue is fairly easy to use even for people with only the very basic computer knowledge. Some users experience difficulty downloading and opening the app but I don't consider this being an issue with LogMeIn Rescue.

Key Insights

Do you think LogMeIn Rescue delivers good value for the price?

Not sure

Are you happy with LogMeIn Rescue's feature set?

Yes

Did LogMeIn Rescue live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogMeIn Rescue go as expected?

I wasn't involved with the implementation phase

Would you buy LogMeIn Rescue again?

Yes

Other Software Used

CyberArk Privileged Access Management, Zscaler Private Access, Zscaler Internet Access

Likelihood to Recommend

I thing LogMeIn Rescue is suitable for most scenarios when control is required, but sometimes if only viewing is required it might be easier to share screen via Teams or similar due to some users having difficulty following the steps

LogMeIn Rescue Feature Ratings

Comments

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My experience with LogMeIn Rescue