Good software, very stable connections, a little slow to start
February 19, 2025

Good software, very stable connections, a little slow to start

Thomas Ralph | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

The software allows us to connect to our remote show sites to provide support for other programs and connected hardware such as printers.

It means that if our till system has an issue on their laptop which they cannot rectify themselves, we can log on and fix it so they can resume making sales.

Pros

  • Stable connection
  • Automatically add machines to the address book when client is installed
  • Viewing of machine stats remotely

Cons

  • Needs the ability to save passwords per client, especially those that require a domain login which can be especially long to type
  • Needs to be able to connect faster in the first instance - The software sometimes takes 30 seconds to even start the session
  • Needs the ability to have more than 1 technician connect to a client without having to be invited as it takes much longer that way
  • Needs the ability to copy and paste multiple files at once without having to go through the file transfer tab for simplicity
  • Has allowed us to continue selling when tills go down through remote support
Yes - LogMeIn Rescue is easy to use to provide support to end users. We can connect and fix issues very easily, though once again we still have to type usernames/passwords to login, which isn't the end of the world but the initial connection does take some time.
Despite my objections on not being able to save usernames and passwords, this does make it a lot more secure for clients having to type them in every time, and you can't see any ID on the client side of things so no one else would be able to connect just by having the client installed.
There are a lot of settings which can be adjusted to the users liking, though we don't tend to use much for customisation.
It wasn't fully my decision to change from AnyDesk to LogMeIn Rescue - If it was up to me, I would have stuck to AnyDesk due to the cost (LogMeIn Rescue is much more expensive) and the ability to save login information and have multiple technicians connect at the same time without invites. That being said, we did have connection issues sometimes with AnyDesk which we don't have with LogMeIn Rescue.

Do you think LogMeIn Rescue delivers good value for the price?

No

Are you happy with LogMeIn Rescue's feature set?

Yes

Did LogMeIn Rescue live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Rescue go as expected?

Yes

Would you buy LogMeIn Rescue again?

No

If they need remote support, then LogMeIn Rescue does have a good connection and will be able to provide the ability to do so. For simple remote support, it's great, though less so when you have a lot of clients all needing admin usernames and passwords every time since there doesn't appear to be a way to save credentials.

LogMeIn Rescue Feature Ratings

Remote Administration
6.9
Screen sharing
9
File transfer
5
Instant message
7
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
9
Initiate remote control from mobile
1
Remote management of servers & workstations
9
Remote Active Directory® management
Not Rated
Centralized management dashboard
9
Session record
7
Annotations
7
Monitoring and Alerts
5
Multi-platform remote control
8

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