Good Service, needs improvement
February 19, 2025

Good Service, needs improvement

Megan Guthart | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

We use LogMeIn Rescue to mirror into clients devices, to help them through their systems. This allows us to show clients in real time the different ways to use their devices. This also allows us to trouble shoot any errors their systems might be experiencing. Without LogMeIn Rescue we would have to blindly guide clients through, making it extremely difficult to stay on the same page and show them efficiently how to use their devices.

Pros

  • Connect us to clients in real time.
  • Allows us to have full capabilities
  • is efficient in connecting us to others around the world

Cons

  • Slowness of the service, does not allow us to complete tasks quickly
  • Takes people awhile to connect and when the session isn't properly closed on both ends, clients need to reboot system
  • Does not allow us to have full capabilities on Mac products
  • It does not allow us to quickly view clients issues
  • It does allow us to connect with most clients
I think LogMeIn Rescue is only suitable for clients with some tech experience. Those without need stronger direction to get on and when errors arise it is hard to assist somebody blindly on what to press or choose. The first time connecting can be rough with less experienced techs. I wouldn't recommend for all.
LogMeIn Rescue helps us secure peoples information. In this, we are only able to connect to clients session if they have the pin and are typing in correctly. I always tell people this will only allow us to connect when we have confirmed security details and are able to talk to them efficiently.
I feel this way because, it is hard to get onto therefore feel as though it is secure.
I think we are able to customize efficiently. The only thing is I feel as though some of the features like the highlighter pen should be able to click functions while using it at the same time. This way we can show people and guide them through at the same time. This would be the most efficient way for me.
I have never used any other mirroring system. I would not know how they compete but I do know LogMeIn Rescue is great but needs some fixing on bugs and capabilities with how fast the system moves especially because the whole point is to fix and help fastly and in a timely manner.

Do you think LogMeIn Rescue delivers good value for the price?

Not sure

Are you happy with LogMeIn Rescue's feature set?

Yes

Did LogMeIn Rescue live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogMeIn Rescue go as expected?

I wasn't involved with the implementation phase

Would you buy LogMeIn Rescue again?

Yes

LogMeIn Rescue allows us not to have to blindly guide other people. It has been succesful in many scenarios with our clients and allow us to do our jobs efficiently. Without LogMeIn Rescue we wouldn't be able to use clients actual device, we would have to showcase the training through a video chat by sharing screens and directing blindly.

LogMeIn Rescue Feature Ratings

Remote Administration
3.6
Screen sharing
5
File transfer
2
Instant message
1
Secure remote access with Smart Card authentication
6
Access to sleeping/powered-off computers
3
Over-the-Internet remote session
3
Initiate remote control from mobile
2
Remote management of servers & workstations
3
Remote Active Directory® management
3
Centralized management dashboard
3
Session record
7
Annotations
3
Monitoring and Alerts
2
Multi-platform remote control
7

Comments

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