Wonderful tool and customer support
April 28, 2021

Wonderful tool and customer support

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Looker

Looker is being used by our organization in order to connect databases and create data models so we can make data driven decisions for our organization. It is only being used by our team who conducts data analysis, though we do of course share the results of the analysis with the rest of the team. It solves the problem of displaying data in a visual way.

Pros

  • User friendly.
  • Good UI.
  • Reporting.

Cons

  • CPU usage.
  • Slow.
  • Bugs.
  • Better decisions.
  • More reports.
  • Visualize data.
Looker has been around for quite some time and they have been a leader of the market due to their features. They also have a great support team that is always available to help.

Do you think Looker delivers good value for the price?

Yes

Are you happy with Looker's feature set?

Yes

Did Looker live up to sales and marketing promises?

Yes

Did implementation of Looker go as expected?

Yes

Would you buy Looker again?

Yes

This tool is one of the best for having a user interface that makes sense and looks awesome. This makes it super usable.
The support team is absolutely awesome. Looker has one of the best customer supports out there.
Looker is well suited for a larger organization that has a lot of data that needs to be modeled for the business. It makes it easy to manage and process this data and display it in a way that makes sense.

Looker Feature Ratings

Pixel Perfect reports
8
Customizable dashboards
9
Report Formatting Templates
9
Drill-down analysis
8
Formatting capabilities
9
Integration with R or other statistical packages
9
Report sharing and collaboration
9
Publish to Web
9
Publish to PDF
8
Report Versioning
9
Report Delivery Scheduling
8
Pre-built visualization formats (heatmaps, scatter plots etc.)
8
Location Analytics / Geographic Visualization
8
Multi-User Support (named login)
8
Role-Based Security Model
8
Multiple Access Permission Levels (Create, Read, Delete)
8
Responsive Design for Web Access
6
Dashboard / Report / Visualization Interactivity on Mobile
8

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