Looker helps us organize our business data
Updated April 22, 2021

Looker helps us organize our business data

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Looker

Looker is being used across our entire organization and by every single department. We generally use Looker to address business-related metrics like health checks, MRR, C$R. It is a single source for us to determine how our business is progressing. It is a great tool to get cross-functional data and use that to provide feedback or make changes to our structure or initiatives.

Pros

  • SQL Capabilities
  • Pivots and calculations
  • Easy filtering

Cons

  • The visualization isn't the best
  • The left sidebar coloring makes it hard to see what is selected (bad for accessibility)
  • Connecting our various data sources into our C$R, revenue retention, and other SaaS economic metrics
I used Mixpanel a bit a while ago at the same company and our set-up of the program wasn't good so it was impossible to find what I needed to do my reporting. Now with Looker the setup is generally solid and if you have SQL Runner access in Looker you can get anything you need.
With SQL Runner and the proper SQL skills and access you can merge data easily. The built-in merges are not great so for a general marketer or sales person it may be tough to get what you need if it hasn't already been built-in by your BI or product teams.
I find it very easy to share reports with people (especially because of the temporary URL's when editing a query). The dashboards are a nice feature, especially since you can send them out automatically. This is beneficial for waterfalls and other notifications.

Do you think Looker delivers good value for the price?

Yes

Are you happy with Looker's feature set?

Yes

Did Looker live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Looker go as expected?

I wasn't involved with the implementation phase

Would you buy Looker again?

Yes

You do need to have two things in order to effectively use Looker:
  1. You need to know how your internal data systems and naming is set up
  2. You also need to understand in general data visualization. Some SQL and some Excel
If you have those things then you can use it no problem. I do know that those skills aren't exactly some that everyone has though which is why I gave it a 6.
N/A I have never had to contact support
I love Looker and it helps on the "money" side of the business to see where you stand. I generally don't like using it for product data because the visualization isn't great. If you are comfortable and familiar with excel and SQL, Looker is an easy transition and you will pick it up quite quickly.

Looker Feature Ratings

Pixel Perfect reports
6
Customizable dashboards
5
Report Formatting Templates
6
Drill-down analysis
8
Formatting capabilities
7
Integration with R or other statistical packages
Not Rated
Report sharing and collaboration
9
Publish to Web
10
Publish to PDF
10
Report Versioning
9
Report Delivery Scheduling
10
Pre-built visualization formats (heatmaps, scatter plots etc.)
4
Location Analytics / Geographic Visualization
5
Multi-User Support (named login)
7
Role-Based Security Model
10
Multiple Access Permission Levels (Create, Read, Delete)
9
Responsive Design for Web Access
Not Rated
Dashboard / Report / Visualization Interactivity on Mobile
Not Rated

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