Looker has a niche spot and it is effective in that niche.
November 29, 2025
Looker has a niche spot and it is effective in that niche.
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Looker
Looker provides insight and reports to various customer data points we use to identify demand, utilization, capacity, and more. We create dashboards to monitor real-time and historical customer utilization as well as to generate a pipeline by identifying customers that are under-subscribed. It is also useful for heat-mapping by allowing us to identify which customers are using or not using certain SKUs.
Pros
- Visualization
- Charts
- Graphs
- Allow for customization.
Cons
- The setup of reports is a specialized skill that requires custom training.
- Permissions for various users are tricky to arrange and keep straight.
- I have not been able to figure out how to automate notifications. I always have to seek out the information I'm looking for.
- Insights on customer data utilization do drive revenue and generate ROI against this tool.
- Affords a "place to go" to set up an "at a glance" dashboard for different customers, product SKUs, regions, etc.
- The setup is quite difficult and could be improved to drive ROI.
Looker is provided by the company, and I am not at a level where I am part of the decision.
Do you think Looker delivers good value for the price?
Not sure
Are you happy with Looker's feature set?
Yes
Did Looker live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Looker go as expected?
Yes
Would you buy Looker again?
Yes
Comments
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