Perfect Video Communication tool
May 03, 2022

Perfect Video Communication tool

Manan Vora | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Loom

We use Loom to simplify some communication with our clients and our internal and external teams. Any feedback, bug, issue, etc. we need to communicate to our stakeholders, which needs a lot of written text or other formatted media, is done using videos with talk-throughs via Loom. We also use Loom to provide video guides to our clients to navigate any tool or product.

Pros

  • They have various integrations and apps, so using it on any platform is easy.
  • They have an easy recording feature - so we don't need training to use Loom.
  • Editing the video once it's made is suer easy on their backend tool - so we don't need to get the video completely right while recording.
  • Their folder system makes it easy to organize videos.

Cons

  • The transcripts feature isn't accurate and captures incorrect words.
  • Chrome & Mac app.
  • Record screen + camera.
  • Video + Text comments.
  • ClickUp integration.
  • We take less time in communicating issues and there is a minimal back-and-forth between stakeholders on questions.
  • These videos can be saved on Loom and our internal tools, which provide lifetime value.
When we evaluated the alternatives, Loom was by far the most advanced tool, with multiple types of integrations. Additionally, Loom also provided a Free plan, which made it easy to consider as an alternative. Vidyard and similar tools integrated better with certain other tools (Vidyard + HubSpot), but Loom had better overall integrations with most tools we use.

Do you think Loom delivers good value for the price?

Yes

Are you happy with Loom's feature set?

Yes

Did Loom live up to sales and marketing promises?

Yes

Did implementation of Loom go as expected?

Yes

Would you buy Loom again?

Yes

Any communication that needs to be executed can be done via Loom.
Loom simplifies communication by providing video and audio inputs, which minimizes the amount of time it takes to communicate something and reduces any potential misunderstandings for us.

We use Loom quite extensively in our day to day operations -
1. We have Software for which bugs, feature explanations, and design walkthroughs for our internal team are communicated through Loom videos.
2. We also service clients' development requirements, for which we use Loom to communicate development feedback and bugs using Loom.
3. We also teach the service clients how to use certain tools/elements online, which we use Loom to document.
4. We have recently started using Loom for product walk-throughs as well.

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