Overall Satisfaction with Lucidchart
I rated this tool an 8, for the most part, it is very intuitive but there are little things that take time to get used to our find. Such as some of the shortcuts for content formatting. I struggled to figure out how to create a bullet point and ended up having to google to figure that out. We have been sharing as a team any small wins that have been helpful as we get to understand the tool more and its capabilities. Sometimes there are almost too many options which can make it overwhelming.
Lucidchart started with a smaller group at our organization and will be rolling out to all in 2022. On the Revenue Enablement team, we use it for current and future org chart planning, to outline responsibilities, and a way to identify gaps. We also work closely with other departments to deliver training and enablement on process documentation. Lucidchart makes it very easy to outline a complex process quickly and efficiently. As we scale as a company we are able to use Lucidchart to build out foundation charts that are easily updated as things change and grow with just a few clicks.
- Time savings in being able to share priorities without always having to schedule a meeting.
- Collaboration within teams has increased.
We haven't used it for any integrations yet.
We have not used support much yet so I don't have a rating to give at this time.
Do you think Lucidchart delivers good value for the price?
Are you happy with Lucidchart's feature set?
Did Lucidchart live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Lucidchart go as expected?
I wasn't involved with the implementation phase
Would you buy Lucidchart again?
Lucidchart combines many features of tools that we have used in the past into one location for ease of work and efficiency.
We have been able to build our scrum-like sprints for my team to use for understanding priorities, what was not completed and a place to connect without having to always set up a meeting or zoom in to collaborate on high ticket tasks. We also have been able to use this chart to share with other teams for them to have visibility into what we are focusing on with ease and transparency. This has been ideal with a global extended team as it can be difficult to get everyone to be able to connect at one time.