Blackbaud's Luminate
Updated October 05, 2017

Blackbaud's Luminate

Alice Black | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Luminate Online
  • Luminate TeamRaiser

Overall Satisfaction with Luminate

We use Luminate in a TeamRaiser environment. We also use the shopping cart feature. It is used in our organization and in some of our ministries. We would like to explore more of the email system and the other features. Luminate is in the process of rolling out new features.

Pros

  • Able to integrate with Raiser's Edge
  • Shopping Cart features
  • 5K TeamRaisers are able to be designed and implemented

Cons

  • Not as intuitive ore easy to use as other Blackbaud products
  • Not updated as often still being labeled as Convivo in some areas
  • Not as much knowledge base support
  • Seems like coding skills are necessary
Raiser's Edge
Blackbaud's Net Community
Blackbaud Researchpoint

Luminate is well suited for:


Raiser's Edge integration

Shopping Carts

TeamRaiser

Email strategies

Not as well suited to:

Someone who cannot code and someone who expects frequent software updates to stay on the cutting edge

Using Luminate

We are still evaluating if we will continue using Luminate. It is a hard program to use and my team members have a difficult time with this product. It is surprising that we have so much trouble with Luminate since we also use other Blackbaud products and have very good experiences with them.

Comments

  • Kathryn Hall | TrustRadius Reviewer
    Alice, thank you for the review. It's always good to get feedback from customers. I work with the product team for Luminate, and can say definitively that we're addressing your main concerns about learning curve, similar interface to other Blackbaud products and increased KB and online help support. I just posted a schedule for upcoming "product roadmap" webinars in 2017. I invite you to join us to learn about new releases and future directions for Luminate and TeamRaiser: https://hello.blackbaud.com/LuminateOnlineandTeamRaiserQuarterlyUpdate_2017.html

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